Unable to register, add or remove users

[Retired-George]

We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.

You need an online account so you can register and manage your Sure Signal.

You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.

We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.

Business customers:

If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.

Consumer customers:

You’ll receive a text or email to confirm that the Sure Signal is fully registered.

Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.

Check for planned maintenance:

Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.

Pending active:

If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.

All other issues:

If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:

• Exact error message
• Step by step instructions for how to recreate the issue
• Operating system
• Browser and browser version

Thanks, 

Jenny

[Patg]

I have just tried to register my husband again and still get this message

Sorry – there seems to be a problem. We're working hard to fix the issue, so please try again later.

Can anyone help
Thanks

[Patg]

Still having the same problem with the same message surely
If there was a fault within Vodafone it would be fixed now, as I have been getting the same message for 2 days.

Please help
Thanks

[Patg]

I have also just tried again and still cannot get my husbands number entered. He changed his contract a couple of months ago just to a smaller tarif would that have anything to do with it?. Also I tried his sim in my phone and we had the same problem I did mention this to the girl in the shop but she made no comment so I assumed that it would not make any difference

[Patg]

I wish I could say thanks for your help but as I have not had any help it would not be true.

I Have tried again today but get the same message is there anyone out there who can help this has been 2 weeks and all because Vodafone decided to deactivate our sure signal box .

Patg

[Retired-Laura]

Hi guys,

@Lloydlloyd – So we can take a look at this, get in touch with our Live help team.

@Patg – The Live help team will be able to add this for you.

@imran_paruk – Please try clearing your cache, cookies and try from another browser.

Cheers,

Laura

[Patg]

Thank you for your suggestion Laura. I did get in touch with the live team who eventually put me through to the Sure Signal team (twice) as the first time my husband was not at home and he had to confirm some security questions. So in the afternoon we phoned again as the query file was being left open and after some confusion with the questions we were told that the tech knew exactly what the problem was and he would fix it straight away that was 24hours ago and my husband still cannot connect to the sure signal box. As we have to go through at least 3/4 people each time and explain the same thing over again you can imagine we are not very happy, is there anything we can do to rectify this even if it means de-registering and registering again which. If we can do this please tell he what to do.

Thank

[Patg]

We have just received a message stating that we can now use James Greens sure signal for more information go to Vodafone.co.uk/suresignal but it does not say what if anything we have to do we gave tried making a call but still not joy with the sure signal box

[Retired-Kay]

Hi @Patg,

I've had an update sent to your Sure Signal. This can take up to 24 hours to complete, so please don't unplug or reset your Sure Signal.

After this time, please turn your phones off and back on.

Thanks, 

Kay 

[Patg]

Thank you after 2 weeks we are now connected

[imran_paruk]

Hi there,

I've tried all of this but it's not working. it keeps giving me the same error message.

I've even tried it on another computer!

Please help

thanks