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@imran_paruk – Your Sure Signal’s definitely showing as de-registered so you should be able to register it now.
There may have been a problem online the first time you tried to do it, so I recommend you clear your cache and cookies and try registering this again.
If you’re still unable to register it after doing this, please try in another browser.
@Darragh – Are you the registered owner of the Sure Signal? Only the owner can add or remove users.
If you are, you shouldn’t have any problems doing this so let us know the following:
@Lloydlloyd – It sounds like the Sure Signal isn’t registered to your account.
You’ll need to try logging on with any other usernames that you or your wife may have used.
@florianh – As above, please try clearing your cache and cookies and try registering this again.
If you’re still unable to register it after doing this, try in another browser.
Get back to us with your serial number if that doesn’t work and we can check the status.
@Patg –Please also try clearing your cache and cookies and then in another browser.
If you’re still having the same problem after doing this, please let us know the following:
So I think it was registered under my details. My phone number was a business number which I have now transferred under my wife's account. in total there are 5 phone numbers on my wife's account. How can i simply de-register the box (whithout knowing what details it is registered to) and then, start again and tegister it to my wife?
I've tried all of this but it's not working. it keeps giving me the same error message.
I've even tried it on another computer!
I've had an update sent to your Sure Signal. This can take up to 24 hours to complete, so please don't unplug or reset your Sure Signal.
After this time, please turn your phones off and back on.
I've not been contacted but the number has been added to my Sure Signal since I posted this so no action required now. Looks like 1 hour was really 3 days but I'm glad it's working at last. Thanks to whoever that was...
I have a Sure Signal V3 and it works fine with my personal and work phone numbers so I presume my network connection and Sure Signal device are working OK.
My partner recently joined Vodafone (31/12/14). I initially added her to the Sure Signal for a few days on the number her phone came with and that was OK as well - so we know the phone (Lumia 930) is OK.
When she had her number from Orange ported over, I removed the "old" Vodafone number from the Sure Signal and tried to add the "new" number ported from Orange. Unfortunately, the My Vodafone system will not accept adding this number and fails with a message to the effect that "Something went wrong and we are trying hard to fix it. Try again later". I have tried numerous times (i.e. probably 30 times +) over the past few weeks without success. I've tried different browsers (IE, Chrome, Firefox) and computers (Windows 7, 8.1, 8.1 RT, Ubuntu 14.10), clearing the cache etc to no effect.
I also called Customer Services last Sunday and, having explained the problem, was told the number had been added by them and the Sure Signal would be updated within an hour, but it has not and she is still unable to make calls/texts at home, which was the whole point of her moving to Vodafone in the first place.
It seem to be an issue specific to that ported number rather than any of the equipment/network at my end. This is getting really frustrating as she has experienced numerous issues seemingly related to initial set up of her account and number porting.
Please will you contact me to set up this number on the Sure Signal and/or investigate as necessary?
Hello. Thanks for signing me on to the forum. I have had my former employer's sure signal signed over to me at its current address (my home) where it is to remain. They have invited me to accept it. On my a/c its status is shown as 'pending owner.' When I try to register it I get an error message saying:
Sorry – there seems to be a problem. We're working hard to fix the issue, so please try again later.
I've tried resetting the V2 suresignal. I'm running windows8, browser is Chrome.
Can you help with this please?
Hi - I have a sure signal 2 that was deregistered in error by vodafone in January. We managed to re-register it on 15th Jan. It works fine with my phone. My daughter is now trying to add users back onto it for me, but we get the following error message:
Sorry – there seems to be a problem.
It looks like something went wrong. Please pop back later and try again.
We have been trying to add users over several weeks now and the error message is always the same.
The sure signal power and system lights are both on. The phone light is off.
Operating system is Windows Vista.
I have tried using Internet Explorer 9 and Chrome. Both give the same result.
I have accessed my sure signal by logging into my vodafone account, choosing "Manage Services", and selecting "sure signal".
Please would you advise.