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Jenny
We’ve created this thread to help with online problems that may occur when registering, or managing your Sure Signal.
You need an online account so you can register and manage your Sure Signal.
You’ll receive a text as part of the registration process, which contains a security code. This code is only valid for 20 minutes.
We understand that if you own a Sure Signal, you’ll most likely have little or no coverage, so we recommend you register online when you know you’ll be able to receive the text.
Business customers:
If you’re a business customer you can’t register this via My Account and you need to visit Sure Signal for business. Just click ‘Register a Sure Signal’ and enter your company name as the owner and your mobile number as the administrator - this way you can still make any changes needed.
Consumer customers:
You’ll receive a text or email to confirm that the Sure Signal is fully registered.
Please note that problems can occur, if the number that’s registered as the Owner of the Sure Signal, is different than the main number registered for online billing.
Check for planned maintenance:
Check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.
Planned maintenance can involve changes to the registration system, so wait for this to complete and then retry.
Pending active:
If your online account shows the Sure Signal as ‘Pending Active’, then post in this thread and we’ll look into it further.
All other issues:
If you have any other problems with your Sure Signal registration or management, just post the details below. We’ll need the following:
- Exact error message
- Step by step instructions for how to recreate the issue
- Operating system
- Browser and browser version
Thanks,
Jenny
Apologies for not replying sooner, for some reason we were never alerted to your original post from yesterday
.I'm pleased to hear that you have now managed to resolve your issue, although you shouldn't need to have to leave the name fields blank in order to add new users. I'm going to test this with a colleague's Sure Signal dashboard to see if it's a general issue. If it isn't then it may just be a temporary error. If you do notice it happening again though then please let me know.
George
eForum Team
sKermi, it seems a bit strange that you're having to enter numbers in international format as I've never had to do this previously. If it works though, I'd recommend just sticking with that method.
austi, I think we're going to need to take a look at your profile here. Just reply to the email I've sent you and we'll be in touch as soon as we can
.jonforduk, a very warm welcome to the eForum
. Which account are you accessing the Sure Signal via? It sounds like you're not logging into the Owner account of the Sure Signal. If you registered this with a Corporate account then you may need to arrange for the main account holder to grant ownership of the Sure Signal to your number.George
eForum Team
