Unhappy customer - P****d off

[KevSingh]

Hi,

I have been with vodafone for nearly 7 years. I have been trying to get an upgrade for nearly 3 months and NOBODY EVER PUTS ME THROUGH TO THE RIGHT TEAM!!

Vodafone customer service is dogs**t.

and for some stupid reason I am on a CRYSTAL ACCOUNT? ##~## is this? I was neither asked to be nor told that I was a crystal account holder - this seems to f**k everything up because as soon as an agent realises that I'm on crystal, thats it - i get sent to some phantom department. 3 months and I've been put through to departments where the fone just rings out. Or my fone calls have been cut as soon as im 'transferred'. Or even worse I'm put on hold for over an hour. and the live chat NEVER works because your agents are always busy. ##~##?? Are you serious?

This is an absolute joke. I am now into my next contract but I DONT WANT IT because your company is a joke. No loyalty to long serving customers.

I have cancelled my direct debit as its the only way I can cancel my account. 

VODAFONE - SOMEBODY NEEDS TO GET IN TOUCH WITH ME!!!

[KevSingh]

Just got back from the store. More useless people in real life.

They simply gave me a telephone and said 'call them up, we can't do anything for you'

I spent 30 minutes of my lunch being transferred to 4(!) different departments all of which weren't the correct ones. It's infuriating!

All because of this crystal account that I have no idea about!! ##~##!!

[KevSingh]

and how is it that there is NEVER ANYONE ON LIVE CHAT!!???

[kids]

@KevSingh@Stick around the tech teM are aware of your post and will contact you.

[KevSingh]

Thanks so much! 

[Retired-LouiseE]

Hello @KevSingh

I'm sorry to hear of this experience, I understand your frustration. 

I am going to send you a Private Message with further help on this. 

Louise