Update from the Vodafone Press Office

[excloggy]

After giving an interview to Radio 4 today, I was contacted by the Vodafone Press Office. The guy I spoke to reassured me that I would be kept up-to-date on the situation from now on. He apologised for the poor communication on the part of Vodafone. From what I understand, there is no light at the end of the tunnel at the moment. I was told that Vodafone is working with a number of "third parties" to rectify the problem we are all experiencing. I will receive another phone call from Vodafone tomorrow before EOB. When I do, I will update this thread and keep everyone in the loop.

[jaypeecee]

I am looking forward to the update(s).

JPC

[PeterLD]

After sitting in my office watching a flashing system light since last Thursday, the light has just gone solid and my VSS version 2 is now working again. Fingers crossed it stays like that.

[Sukhi]

Hi excloggy,

Please see our statement here for more info.

Thanks,

Sukhi

[luckypants]

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@excloggy wrote:

After giving an interview to Radio 4 today, I was contacted by the Vodafone Press Office. The guy I spoke to reassured me that I would be kept up-to-date on the situation from now on. He apologised for the poor communication on the part of Vodafone. From what I understand, there is no light at the end of the tunnel at the moment. I was told that Vodafone is working with a number of "third parties" to rectify the problem we are all experiencing. I will receive another phone call from Vodafone tomorrow before EOB. When I do, I will update this thread and keep everyone in the loop.

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I take it that Vodafone press office are keeping to tradition by not calling you back? Any update?

[Phil]

Hi, 

The issue was resolved on 2 October as stated in our statement.

Thanks, 

Phil

[luckypants]

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@Phil wrote:

Hi, 

The issue was resolved on 2 October as stated in our statement.

Thanks, 

Phil

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Yeah yeah Phil, all well and good BUT when a member of Vodafone staff promise to call back before EOB and then does not it yet again demonstrates VF's poor customer service. As Exicology has not posted an update, it seems fair to assume VF did not update him!

[marti]

Mins is still off!! - not happy!

[Kendo70]

Mines been off a week, posted in the forum, no reply.

[Retired-Matt_B]

Hi marti and Kendo70,

@marti - I can see your post and we'll respond shortly to help try and resolve this.

@Kendo70 - I've responded to your other post this morning. Please let me know the information requested and we'll do our best to help. 

Thanks,

Matt B