Upgrade - Claiming discounted Gear VR

[TechyMr_B]

Looking to upgrade my phone to a Samsung S8 and see there is an offer for the Gear VR at a reduced price if I get the phone.  

I have gone through the upgrade order process, but there is no option to add the Gear VR headset to the order? Nothing in Accessories options, and I cannot got to the accessories page otherwise my order is reset.

Please can you advise how to go about getting this added to my order, or if this needs to be claimed separaratly.

Many Thanks

[63johnw]

Hi @TechyMr_B I have just been to the S8 page and clicked on the S8, chose a package, it then takes me to the next page where this appears,

Clicking add to basket then adds it at the offer price, are you not seeing this?

[TechyMr_B]

Hi, no just tried again and not getting that banner when I go through the upgrade phone & plan route.  I do get that going through the new customer route however.

[BandOfBrothers]

Hi @TechyMr_B

Usually in the past if it's the Samsung brand of Vr then there is a separate claim form connected to Samsung. 

Other brands usually need to be added to the basket. I can see the offer too. 

I would contact Customer Services on 191 or Live Chat and ask them to process the upgrade. 

[TechyMr_B]

Hi @bandofbrothers,

I'll give them a call today if I get a chance see what they say.  Thanks to both you and @63johnw for your help with this.

[TechyMr_B]

Well that phone call went about as well as any customer service fuster-cluck could have gone.

Apparently there is a "fault on my account" that is preventing them from running the order through from their end, so they will have to put it down on a form and do it manually.  As a result they cannot apply any discounts I can get when going through the upgrade process and cannot do the Gear VR offer as it is "online only".  But hay, "go online and order on there"  to get the offer.  Funny that, that's exactly why I'm calling?!?

Was going to be put through to customer services as a result, but got transfered to billing instead.  Where I got a rather rude man who I could barely understand (thick african accent and fast pace of speaking).  I did however get the part where he said "time is ticking", trying to hurry me along while I'm trying to process what the hell he just tried to ask me for and why the hell I'm being put through to billing.  Safe to say I said I would call back and hung up.

And this is why I perfer dealing with an online form...

[Alex]

@TechyMr_B I'm sorry to see you're currently having issues. 

So we can look into this further with you, please contact us using the information in the private message I've sent. 

[TechyMr_B]

Ok so missed a call today from the social media team (rejected the number as I did not recognise it).  Voicemail they left stated that that they would send me a text through witha PIN number and get back to them with that, but not received a text.

Been onto Facebook and asked there and they have advised I come back here.  So...when will I expect this security text message????

[TechyMr_B]

I'm guessing ther is no danger of me getting this message today either is there?

[TechyMr_B]

So I'm guessing that Vodafone are not going to respond here either?  I have responded to the previous private message and not yet got a response either.  

Well, if Vodafone don't want to make more money out of me I'll just buy it at a later date from someone else...