Upgrading to iPhone 6

[roguemazza]

Hi,

I'm trying to upgrade to an iPhone 6.

I am eligble for upgrade but when I try to upgrade my device and plan online I cannot select any Apple devices.

I can however fill in the details for a new order iPhone 6.

I went in store last weekend and there was iPhone 6 stock available for upgrade, unfortunately I was not able to upgrade as my account was being 'moved between systems' and would not be available until the Monday.

Is stock being withheld for online upgrades?  Am I best just to try again instore this weekend?

Thanks in advance

[gemziilou125]

It is possible that it is just an issue with the site at the moment if it's not letting you select it as an upgrade, but it will let you make a new order.

Going to store is with a try, or just try again later.

[Gemma]

Hi @roguemazza

Please clear your cache and cookies and test this from a different browser.

If it’s still not working, please call us on 191 from your mobile or 03333 040 191

Thanks,

Gemma

[roguemazza]

Hi,

I have tried that and also tried using a different device with no luck.

I'll probably pop into a store tomorrow and see if they can sort me out.

Thanks for your suggestion