Usage and top-up

[Yoshi]

I had problems recently regarding not being able to access internet and my balance etc, after finally speaking to someone on the phone they sorted it out by topping up my account with £15! they said this would be FOC for my trouble ive been having, now it says I have £1 of credit left and it has only been 2 weeks? and I havnt really been using it that much. Has £15 really been put on? and my last problem was that when I bought the dongle it had 500mb pre-loaded on but the balance only said 250mb, did I get the other 250mb back?

[Retired-Simon]

Hi Yoshi

Thanks for your post. These are all questions to which we'll require access to your account to answer. I've sent a private message with details of how to contact us directly so that we can address these for you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon