V1 stopped working - can you pls check firmware ?

[gg46]

After 3 years my V1 has stopped working, perhaps I need a firmware revision ? Please check. The serial number is

21231801503

[Retired-Laura]

Hi @gg46 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Laura

[gg46]

Speed Test - Ping 56ms  Download Speed 6.3mbps Upload Speed 0.34mbps

Ping Test - Ping 49ms Jitter 4ms

IP Address - 2001:420:c0c0:1001::e7

Output - '212.183.133.177' is not recognized as an internal or external command, operable program or batch file

[gg46]

Sorry, forgot serial number - 21231801503

[Gemma]

Hi @gg46

Sure Signal number 21231801503 is showing as deregistered.

Please reregister it.

Thanks,

Gemma

[gg46]

Thanks Gemma, but when I log in to try and do this I'm asked for my telephone number to complete my registration. I'm told I'll receive a text with a code enabling this, but I don't receive a text as my Sure Signal isn't working. GG.

[Gemma]

Hi @gg46

We can try to set it up for you.

Please contact us here, so we can take your details securely.

Thanks,

Gemma