V2 Update push please

[Pandora2000]

Hi,

I have also spoken to VF CS on the phone about my non working Sure Signal (was working fine up to recently).

It now appears to 'crash' every day.

It seems I also need the update you have been pushing to other customers - please can you arrange this to be done?

V2 SN: 40113142448

Many thanks,

Martin

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Pandora2000]

Thanks... I already tried everything on the troubleshooting page.

So...

Speedtest: Ping - 15ms, Down - 15.97, Up - 9.30

Pingtest: Line Quality - A, Ping - 30ms, Jitter - 2ms

External IP: 81.151.166.243

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 3 ms 3 ms BThomehub.home [192.168.1.254]
2 10 ms 10 ms 10 ms 217.32.142.4
3 26 ms 27 ms 9 ms 217.32.142.46
4 11 ms 10 ms 11 ms host109-159-245-130.range109-159.btcentralplus.c
om [109.159.245.130]
5 13 ms 9 ms 9 ms 31.55.165.245
6 10 ms 10 ms 10 ms 31.55.165.109
7 10 ms 11 ms 13 ms acc2-10GigE-1-2-0.mr.21cn-ipp.bt.net [109.159.25
0.198]
8 20 ms 19 ms 19 ms core2-te0-12-0-4.ealing.ukcore.bt.net [109.159.2
50.135]
9 19 ms 18 ms 19 ms peer2-xe11-1-0.telehouse.ukcore.bt.net [109.159.
254.118]
10 21 ms 20 ms 42 ms t2c3-xe-0-1-2-0.uk-lon1.eu.bt.net [166.49.211.16
6]
11 26 ms 18 ms 18 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Serial Number: 40113142448

Thank you... looking forward to everything working again.

[Sukhi]

Hi Pandora2000

I've asked for the latest software to be pushed through for you.

Make sure you leave the Sure Signal connected for the next 24 hours :).

Thanks

Sukhi