V2 setup but no phone signal

[tippers]

I have registered a v2 sure signal in my vodafone account (only one user) and the power and system lights are on steady. It shows as registered and active but my Samsung S3 mini does not get an enhanced signal.

Tried my sim in another samsung phone and tried de-registering and re-registering but still no joy.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[tippers]

Thanks for the reply.

I don't think it is down to my broadband connection but here are the test results:

Speedtest result: http://www.speedtest.net/my-result/3736723399

Ping test result: Line quality B*, Ping 26ms, Jitter 17ms

External IP: 90.203.108.227

Trace route:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    10 ms    11 ms    18 ms  ip-84-38-37-34.easynet.co.uk [84.38.37.34]
  4    13 ms    11 ms    11 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    10 ms    10 ms    10 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Sure Signal serial number: 40120204629

[Jenny]

Hi tippers,

Everything looks fine from what you’ve posted.

Please try the following:

• Register and using another mobile number (friend or family members)
• Rebooting your phone
• Check your phone's settings to make sure 3G is turned on

If you’re still having problems after trying these, please let us know what light sequence you see when you make a call.

It’s also worth trying a new SIM card which you can pick up in your local store.

Thanks,

Jenny

[tippers]

Mysteriously the sure signal started working on Friday morning (and has continued to work since) so it must have been something I did on Thursday evening that fixed it.

Thanks for your help.

[Sukhi]

Hi tippers,

That's great thanks for letting us know :).

Sukhi