V3 Problems (Power flashing & solid Amber Service light)

[Hambroski]

Please  note that this is a different problem to the one raised for a different serial number v3 unit.

I am trying to install 40124108412 and 40124107836 at PE31 8AE.

The FAQ does not appear to be relevant due to not covering v3 and also not covering the symptom.

I previously had a v1 box 21196758813 working here fine.

On both V3s I get a flashing red and a solid amber on the service light. No sign of internet and user lights.

I have amended the router to allow port access for:

Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT Customers only) - TCP/UDP

My IP Address is:86.133.19.212

Speednet - 38ms Download 6.8mbps Upload 0.34mbps

Pingtest - 0% lost, Ping 37ms, Jitter 9ms

I have put one in the DMZ but this makes no difference. 

Traceroute via the router shows:

traceroute to 212.183.133.177, 30 hops max

  1  217.47.93.250         40 ms

  2  217.47.93.161         30 ms

  3  213.1.69.86           30 ms

  4  217.41.168.102        40 ms

  5  217.41.168.49         30 ms

  6  217.41.168.107        30 ms

  7  109.159.249.64        30 ms

  8  109.159.249.33        40 ms

  9  213.121.193.97        30 ms

 10  195.66.224.124        40 ms

 11  85.205.116.6          40 ms

 12 Request timed out.     *

 13 Request timed out.     *

Trace complete.

Please can you help

[bgregor]

Hi Dave,

My results are below

speed test = 6.99 MB/s and 0.37MB/s

ping test -55ms

Billy

[Retired-Andy]

Hi Billy,

I’ve checked your serial number and can see that your Sure Signal still hasn’t connected to our servers.

We need to identify where the cause lies so are you able to try your Sure Signal on a different internet connection. This will show whether it’s a Sure Signal issue or configuration issue with your router.

Let us know how you go on.

Thanks

Andrew

[bgregor]

Hi Dave,

I managed to get hold of a Belkin router and the SS3 worked.

It now looks like the SS3 has problems with the Netgear 3700V2 router along with many others.

Can you please tell me why has this not been properly tested?

Why does the SS1 and till recently my SS2 work with the nertgear router without any problems?

Surely it can't be beyond the technical support department to go out and buy the router that are having problems with or get in touch with the manufacturers and arrange loan units for trials.

Its easy to blame everyone elses equipment but lets face the facts, we wouldn't need to use these things if vodafone had a good enough signal.

Vodafone are promoting 4G but they cant even get a decent 2G signal in my area.

Please fix the SS3

bgregor

[dorowe]

Just to underline the point in the last two posts, PC World sell the Netgear router explicitly labelled as suitable for BT ADSL use.  The modem is fast (gigabit capable) plus can run 5g wireless in addition to the normal but slower wireless speeds.  

We have a requirement for the fastest possible ethernet/wireless router and the Netgear delivers fast throughput for our local network connections and is 100% reliable.

Vodafone need to resolve what is happening with this router  - Is it a router conflict or are the non-fibre BT ADSL lines (as used by many) too slow for the SS?  i.e. .34 kpbs is just not fast enough on the upload?

Finding out about these problems after purchase is just not good enough! 

[Phil]

Hi guys,

As there are so many different router/ISP configurations out there, it's not possible for us to check everyone to confirm it works.  There are issues out there that stop the Sure Signal from connecting to the network that only the ISP can resolve which is why we direct you over to them. 

The majority of issues outside of our control can be resolved by them and they will be willing to help as it's a device connected to their services. 

Many thanks,

Phil

[bgregor]

Hi Phil,

I'm going to be blunt here. Vodafone tech support are not getting it.

I have a netgear router that worked perfectly well with both of my Sure signals connected at the same time, Version 1 and version 2 until the ss2 packed up. The replacement ss3 has not worked with my netgear router.

Now all Vodafone have to do is find out the difference between the 3 versions to work out why ss3 isn't working.

Simples.


bgregor

[dorowe]

Let me underline the bluntness in the previous post with which I am in complete agreement.

So Vodafone who are selling a mobile phone service expect BT or Virgin to diagnose the technical problems of the SS so that the Vodafone mobile service can be used.  As both BT & Virgin sell mobile phone services this is one of the most unrealistic & unhelpful utterances I have come across.

There are clearly technical difficulties with getting the SS to operate.  We are not talking isolated examples.  BT ADSL is very widely used.  The Netgear router is sold by PC World as BT compatible as it is with the apparent exception of the Vodafone SS.

Vodafone needs to diagnose the specific technical reason why the SS is not operating.  Once root cause is established a fix can be determined.

It may be that there is an ISP related aspect but to involve the ISP requires the specific technical problem to be disclosed not just passing the parcel!

Come on Vodafone, lets have clarity about root cause!

[bgregor]

Ok let's talk ISP's.

Until a few months back my ISP was Vodafone. Yes that's correct I had my home phone and broadband through Vodafone. They then moved out of that market and transfered their division to Plus.Net. but the network is still the same.

So no one else is to blame in my situation except Vodafone.

Come on Vodafone please stand up a take ownership of your problems.

bgregor

[groovio]

It really pains me to hear about all the problems with these VSS devices (I was in the same situation)... But to be even more blunt....

Although the chaps from vodafone are in their way trying to help you - the truth is they have no clue.... with the VSS you are on your own, just like I was until I sorted out the problem myself.

And btw all that crap about opeing ports is pure smoke... as long as you can trace to the vpn server and you have some kind of UPNP (not really necessary) it will work as long as the VSS (either 1 2 or 3) likes your router... I know this last stament is not very scientific but it is indeed the case UNTIL we get the official response from the manufacturer (not the vodafone forum bods) about what should or should not be there in terms of SPI firewall settings and other esoteric network settings. The other thing that is IMPERATIVELY needed is a local diagnostic screen to let the user understand what is indeed blocking comms.

All the crap you get told here is what it is ... CRAP .... unless the above is done you might as well forget about getting help from Vodafone as they WILL NOT help you. They will send you the same old TIRED requests which if you go through the millions of board messages about these issues have never helped anyone (the OP here posted his problem in November for god's sake).

Want to resolve your problem ... buy a new SIMPLE router... the simpler the better and run the VSS through that then bridge your more expensive router through the simple one - failing that return the VSS.

The simple router I bought is a SItecom WLR1000 - about £20 online. Hook it up on its own and the sure signal WILL work. Then bridge your current router via this one for the rest of your LAN.

[Ben_H]

Hi groovio,

It's unfortunate that you're unhappy with the level of support we provide for the Sure Signal units. I can understand that seeing lots of our posts pointing users to the troubleshooting guide can look repetitive, however for the vast majority this guide does work. The nature of the eForum does dictate that only those who it doesn't work for will post for support. After all, who walks into a hospital to let the staff know that they're fine?

We'll guide individual users as far as we can, however with the thousands of different router types on the market, we're unable to realistically be trained to help support them all. We can certainly make suggestions to help, as will the community as a whole especially for those who amend their router settings for specialist use.

Cheers, Ben