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20-10-2015 09:18 PM
The issue you’re experiencing: V3 - Red light + flashing internet then after 10 minutes - no lights except flashing yellow and solid green at ethernet port
What light sequence you're seeing: Red light and flashing internet light then after about 10 minutes... no lights
Download 1.73 Mbps Upload 0.11 Mbps Ping 31 mps
IP Address is 86.186.22.140
IPV6 Address is ::ffff:56ba:168c
Sure Signal serial number: 40133836623
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 bthomehub (192.168.1.254) 5.064 ms 1.840 ms 1.930 ms
2 213.120.155.224 (213.120.155.224) 25.098 ms 27.203 ms 25.646 ms
3 213.120.155.158 (213.120.155.158) 24.921 ms 28.662 ms 25.367 ms
4 217.41.216.226 (217.41.216.226) 30.121 ms 29.463 ms 27.355 ms
5 31.55.164.151 (31.55.164.151) 25.703 ms 25.583 ms 27.095 ms
6 31.55.164.109 (31.55.164.109) 27.434 ms 29.503 ms 26.134 ms
7 acc2-10gige-0-5-0-5.bm.21cn-ipp.bt.net (109.159.248.226) 25.857 ms 25.623 ms 26.766 ms
8 core2-te-0-15-0-0.ilford.ukcore.bt.net (109.159.248.14) 32.221 ms 32.297 ms 32.476 ms
9 peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 33.488 ms 33.736 ms 31.664 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 50.499 ms 48.934 ms 49.587 ms
11 85.205.0.93 (85.205.0.93) 50.456 ms 51.846 ms 51.182 ms
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21-10-2015 10:36 AM
Hi there,
It seems like you're experiencing packet loss, I would advise to call Vodafone on 191 or go through to Live Chat. They will have to manually correct it on their end.
Hope this helps.
23-10-2015 10:27 AM
Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.
Thanks
23-10-2015 10:29 AM
Solved... somehow the suresignal had become deregistered. They fixed it from the office.