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Solution

V3 - Red light + flashing internet then after 10 minutes - no lights

TJAWALES
2: Seeker
2: Seeker

The issue you’re experiencing: V3 - Red light + flashing internet then after 10 minutes - no lights except flashing yellow and solid green at ethernet port

 

What light sequence you're seeing: Red light and flashing internet light then after about 10 minutes... no lights 

 

Download 1.73 Mbps Upload 0.11 Mbps Ping 31 mps

 

IP Address is 86.186.22.140 

IPV6 Address is ::ffff:56ba:168c

 

Sure Signal serial number: 40133836623

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  bthomehub (192.168.1.254)  5.064 ms  1.840 ms  1.930 ms

 2  213.120.155.224 (213.120.155.224)  25.098 ms  27.203 ms  25.646 ms

 3  213.120.155.158 (213.120.155.158)  24.921 ms  28.662 ms  25.367 ms

 4  217.41.216.226 (217.41.216.226)  30.121 ms  29.463 ms  27.355 ms

 5  31.55.164.151 (31.55.164.151)  25.703 ms  25.583 ms  27.095 ms

 6  31.55.164.109 (31.55.164.109)  27.434 ms  29.503 ms  26.134 ms

 7  acc2-10gige-0-5-0-5.bm.21cn-ipp.bt.net (109.159.248.226)  25.857 ms  25.623 ms  26.766 ms

 8  core2-te-0-15-0-0.ilford.ukcore.bt.net (109.159.248.14)  32.221 ms  32.297 ms  32.476 ms

 9  peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132)  33.488 ms  33.736 ms  31.664 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  50.499 ms  48.934 ms  49.587 ms

11  85.205.0.93 (85.205.0.93)  50.456 ms  51.846 ms  51.182 ms

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3 REPLIES 3

T_Scarface_M
16: Advanced member
16: Advanced member

Hi there,

 

It seems like you're experiencing packet loss, I would advise to call Vodafone on 191 or go through to Live Chat. They will have to manually correct it on their end.

 

Hope this helps.

Retired-EricChe
Moderator (Retired)
Moderator (Retired)

@TJAWALES

 

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

 

Thanks :Smiling:

Solved... somehow the suresignal had become deregistered.  They fixed it from the office.