V3 Sure signal

[lyndi]

Was so impressed by my V3 sure signal I persuaded my aunt and uncle to move to Vodafone from their network and get one. Well for no reason it will not connect to the internet. It has registered in the My Vodafone set up no problem and we have had the email and text to confirm but not a chance will it work. The power light is solid but the connecting light just flashes and flashes and then nothing. Left it for 48 hours then tried it on a different router but no go. So frustrated and not to mention hacked off! I am loathed to open ports etc as my V3 sure signal works both with me and at their house (in fact they like it so much they have kept it!!) Please advise/help as I am fed up having no mobile signal and a new sure signal that just winks at me intermittently!

[Retired-Matt_B]

Hi Nickb113,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[Retired-Ian_]

Hi Nickb113,

Follow those instructions and we'll be happy to help.

Thanks.

Ian