V3 Suresignal not working ...AGAIN!

[claudine83]

Help! My V3 ss is not connecting to my phones again!

Lights 1, 2 and 3 are solid, but all three registered phones aren't connecting to it

speed test results: 26.15 mbps

external IP address 62.17.146.144

Your Sure Signal serial number: 42144607621

The results of a traceroute.

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  * * *

2  * * *

3  * * *

4  * * *

5  * * *

6  * * *

7  * * *

8  * * *

9  * * *

10  * * *

11  * * *

[Jenny]

@claudine83 - I’ve checked your serial number and everything’s showing as up to date as of 10.31pm on 6 February.

However, your IP address isn’t on our whitelist, so I’ve requested for this to be added.

Please allow 24-48 hours for this to update and then restart your Sure Signal.

[Jenny]

@claudine83 - Apologies for the delay with this update

I’ve received a further response from our specialists who’ve been looking into your IP address - they’ve advised that this is an Irish IP address and so can’t be added to our whitelist.

Your Vodafone UK Sure Signal can only work with UK IP addresses. If your interest service provider (ISP) is UK based, you’ll need to contact them to discuss this further.