V3 first 3 lights on not connecting to phone

[lob1966]

Status

Power light: On steady

Internet Light: On Steady

In Service Light: On Steady

In Use Light: Off and does not light when using phone

serial 42142454216

ip 2a02:c7f:3616:e300:9d03:e499:e525:c1e9

ping 81ms

download 14.76

up load 4.48

isp sky

phone numbers registered on vodafone account, status active

PS C:\WINDOWS\system32> tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 74 ms 87 ms 89 ms be335.pr2.hobir.isp.sky.com [84.38.37.50]
4 76 ms 74 ms 75 ms lag-102.ear1.London1.Level3.net [212.113.9.141]
5 87 ms 89 ms 87 ms Vodafone-level3-200G.London1.Level3.net [4.68.72.94]
6 86 ms 88 ms 76 ms ae9-xcr1.lnt.cw.net [195.2.24.161]
7 86 ms 85 ms 83 ms ae22-xcr1.lns.cw.net [195.2.30.61]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[lob1966]

Now working

[Becca_P]

@lob1966

I've resynced your Sure Signal to resolve this issue for you.

Please allow six hours for this process to complete and then restart the device.

If you're still experiencing issues after this time, please let us know and we'll look into this further.

[lob1966]

Hi,

3 phones have connected to suresignal but a iphone 5  gets full bars but get call failed and light 4 does not light on suresignal

[ChazzD]

@lob1966

To confirm, you currently have three phones that are all connecting fine and one that's not?

Have you tried performing a hard reset on the iPhone that's not connecting?

Please try this and let us know how you get on. 

[pobpob]

---

@lob1966 wrote:

Hi,

3 phones have connected to suresignal but a iphone 5  gets full bars but get call failed and light 4 does not light on suresignal

---

Are the other phones 3G phones (not 4G)?   Has 4G recently come to your area?

I think the issue here is that SureSignal does not work with 4G enabled phones... so if your phone sees a weak 4G signal it will not log on to the Suresignal.  The klunky solution is to switch off 4G functionaility on the phones.