V3 not working

[DPSAINT]

Got a new router and suresignal not liking. Flashing red light and one solid orange light. Any ideas?

[BandOfBrothers]

Hi @DPSAINT

Which Router model are you using ?

Something in this official help thread may help > Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting

[DPSAINT]

It’s a TP link TL-MR6400

[John]

@DPSAINT Have you taken a look at our Sure Signal troubleshooting thread as suggested by @BandOfBrothers?
Please post back your results here, if you’re not directed to an existing thread.

[DPSAINT]

So here goes:

PING

112ms

 DOWNLOAD

17.42Mbps

 UPLOAD

2.41Mbps

Your IP Address is  10.70.131.234
Your IPV6 Address is ::ffff:a46:83ea

1 8 ms 10 ms 5 ms 192.168.1.1
2 5 ms 3 ms 5 ms 192.168.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 154 ms 169 ms 171 ms 84.16.6.234
16 218 ms 217 ms 213 ms 94.142.103.117
17 68 ms 60 ms 102 ms 94.142.117.78
18 150 ms 183 ms 133 ms 213.140.52.21
19 243 ms 195 ms 173 ms ae12-xcr1.bkl.cw.net [195.2.31.197]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[Mark]

@DPSAINT So we can take a look into this for you, please supply your Sure Signal's serial number and the sequence of lights when it's switched on.

[DPSAINT]

Serial no is 42171196753 and lights are flashing red and solid amber phone

[Colleen]

@DPSAINT The light sequence you've provided, suggests there's a problem with your Sure Signal connecting to your router. Please try the following steps: 

- Reboot your router
- Try a different internet cable 
- Try a different port on the router
- Set a Static IP address for the Sure Signal on your router. 

If you're unsure how to complete the final step, please speak with your Internet Service Provider (ISP), who'll be happy to look into it for you 😊

This should help to get everything resolved, but if you do need any further help, please reply back to this thread and let us know. 

[DPSAINT]

Having done some playing around I now have a flashing red light with 2 orange lights showing - the mobile phone and the one to the left of it.... help!

[Tash]

@DPSAINT Thanks for updating us with your light sequence.

With your last two lights being orange and stable this does indicate an issue with your IPsec packet. To resolve this, please complete the following steps depending on your IP address when contacting your Internet Service Provider (ISP):

- If you have a static IP, please contact your ISP and advise you're trying to set up a VPN tunnel and that the IPsec is being blocked on an internal firewalled server within their network.

- If your IP is dynamic, please advise your ISP that you're trying to set up a VPN tunnel and that the IPsec packet is being fragmented in transit.

Please let us know how you get on.