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08-01-2018 03:45 PM
Help! My V3 ss is not connecting to my phones again!
Lights 1, 2 and 3 are solid, but all registered phones aren't connecting to it
speed test results: 25,73 mbps
external IP address 86.176.91.19
Your Sure Signal serial number: 42173197783
The results of a traceroute.
Traceroute has started…
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 10.0.0.1 (10.0.0.1) 91.039 ms 2.347 ms 2.142 ms
2 bthub.home (192.168.1.254) 2.938 ms 2.962 ms 124.015 ms
3 * * *
4 31.55.186.177 (31.55.186.177) 25.981 ms 31.249 ms 34.090 ms
5 31.55.186.176 (31.55.186.176) 36.622 ms 34.915 ms 39.404 ms
6 195.99.127.96 (195.99.127.96) 19.085 ms 17.840 ms 20.244 ms
7 peer1-xe-1-0-1.faraday.ukcore.bt.net (213.121.193.197) 18.029 ms 21.402 ms 22.552 ms
8 t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238) 25.935 ms 30.935 ms 29.087 ms
9 166-49-211-254.eu.bt.net (166.49.211.254) 32.360 ms 29.789 ms 31.105 ms
10 * * *
11 * * *
09-01-2018 06:44 AM
Hi @claudine83
Customer Services on 191 should be able to re sync your SS for you which may help.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.