VSS 1 no longer working

[michaelaston]

Hi,

My VSS 1 has been working fine for several years but about 3 months ago we lost the 3G signal on our phones. Lights 1, 2 and 4 are on but light 3 is always off. We've had no changes to our internet setup.

Serials of Sure Signal is 21196803056

Also unable to add new users via my suresignal portal.

Thanks

Mike

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[michaelaston]

Here you go

download speed 5.70 mbps

upload speed 0.36 mps

ping 49ms

external IP 88.97.41.89

Serial number of Sure Signal is 21196803056

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1     3 ms     3 ms     3 ms  192.168.0.1  

2    40 ms    40 ms    41 ms  losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]  

3    42 ms    41 ms    44 ms  ge-0-0-0-113.cr2.th-lon.zen.net.uk [62.3.84.181]  

4    40 ms    42 ms    42 ms  xe-0-4-0-7.r02.londen03.uk.bb.gin.ntt.net [83.231.235.229]  

5    42 ms    40 ms    42 ms  ae-0.cw.londen03.uk.bb.gin.ntt.net [129.250.66.46]  

6    41 ms    41 ms    40 ms  ae22-xcr1.lns.cw.net [195.2.30.61]  

7     *        *        *     Request timed out.  

8     *        *        *     Request timed out.  

9     *        *        *     Request timed out.

[Gemma]

Hi Mike,

Your Sure Signal last made contact on the network at 9.02pm yesterday.

Is everything ok now?

I’ve noticed it’s on our old firmware version and requested this to be pushed through.

Please leave your Sure Signal switched on and don’t reset it for at least 24 hours.

Thanks,

Gemma

[michaelaston]

Upgrade of the firmware seems to have done the trick.

Many thanks.