VSS 3 not working after power outage yesterday

[penyrolewen]

Hi,

as mentioned in the title, my VSS 3 won't restart after a power outage of about an hour yesterday. Looking at similar threads on here, techs have pm-ed posters so I haven't found a solution. I have reset my router (BT homehub 4) and the VSS - no joy.

The Vss has the power light solid and light 1 'pulsing' (not flashing) white. It will do this for a while then then power light will flash, lights 1 and 3 will be solid orange. Then all lights will go off and the cycle repeats.

I have checked the cable and my router claims that the VSS is connected (I am assuming that the 'unknown' device e0: 41: 36: 16: 8e: bd 192.168.1.77 connected by ethernet is the VSS as all my other devices (a BT Humax tv box and an xbox) are identified)

I have not changed any router settings prior to the failure and have looked at the settings since: all uPnP is on, no firewall etc.

I use an imac to access my router.

The diagnostice settings your faq ask for are: 

Download 8.39 Mbps

Upload 0.99Mbps

Ping 40ms

Jitter 13ms

Packet loss 0%

Grade B

IP address: 109.155.248.204

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1 bthomehub (192.168.1.254) 4.226 ms 2.904 ms 2.767 ms

2 217.32.147.111 (217.32.147.111) 11.709 ms 13.209 ms 11.793 ms

3 217.32.147.158 (217.32.147.158) 11.841 ms 12.983 ms 12.506 ms

4 212.140.206.82 (212.140.206.82) 16.344 ms 17.825 ms 16.424 ms

5 217.41.169.229 (217.41.169.229) 16.248 ms 16.254 ms 15.786 ms

6 217.41.169.109 (217.41.169.109) 16.017 ms 17.258 ms 15.302 ms

7 acc2-xe-7-2-0.sf.21cn-ipp.bt.net (109.159.251.233) 15.595 ms

   acc2-xe-5-1-3.sf.21cn-ipp.bt.net (109.159.251.245) 15.060 ms

   acc2-xe-2-0-2.sf.21cn-ipp.bt.net (109.159.251.215) 15.481 ms

8 core2-te-0-13-0-10.ealing.ukcore.bt.net (109.159.251.179) 24.842 ms

   core1-te-0-13-0-11.ealing.ukcore.bt.net (109.159.251.165) 23.912 ms

   core2-te-0-13-0-13.ealing.ukcore.bt.net (109.159.251.175) 23.621 ms

9 194.72.31.165 (194.72.31.165) 24.870 ms

   peer6-0-10-0-21.telehouse.ukcore.bt.net (109.159.255.91) 23.513 ms

   194.72.31.165 (194.72.31.165) 25.901 ms

10 t2c3-et-3-1-0-0.uk-lon1.eu.bt.net (166.49.211.236) 24.366 ms

   t2c3-et-8-3-0-0.uk-lon1.eu.bt.net (166.49.211.242) 22.667 ms

   t2c3-et-8-1-0-0.uk-lon1.eu.bt.net (166.49.211.240) 21.969 ms

11 166-49-211-254.eu.bt.net (166.49.211.254) 23.509 ms 26.140 ms 24.643 ms

Any help gratefully received.

Thanks,

Jon

[Retired-Wayne]

@penyrolewen

Please take a look at our statement here.

[penyrolewen]

Thanks for that. Will keep an eye on it (I was anyway of course!) and let you know of any developments.

Thanks for your help,

Jon

[penyrolewen]

Hi,

it came back online yesterday evening (Friday). Was anything done or did it just take a REALLY long time to sort itself out after the power cut?

Jon

[Retired-Charles]

@penyrolewen - Thanks for letting us know. Looks like it sorted itself out.