VSS 3

[barnam]

Hi There,

Could you arrange for a re-sync of my Sure Signal please theserial number is:  42141622417

Thank-you in advance

[Retired-Ian_]

Hi barnam,

I can see Jenny pushed through a resync here.

If you're still having issues, please remove the user from the Sure Signal.

There's a handy video here, which shows you how to do that.

You then need to do a factory reset as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The Sure Signal should come online within the hour

Once you've done that, add the number back to the Sure Signal.

Thanks,

Ian

[barnam]

Hi Ian,

This is a new Sure Signal 3, could you re-synce that one please serial number 42141622417 and then explain how to do a factory reset on that model, also I am the only user on that device

Thanks in advance

Mike

[Jenny]

Hi Mike,

I’ve re-synced this for you today. The factory reset steps are as follows:

1. Locate the button on the base of the box next to the Ethernet ports
2. Press and hold the button for approximately 30 seconds
3. Once the lights come back on, release the button

The Sure Signal will be back online in around 1 hour.

Thanks,

Jenny