VSS V2 will not connect to my BT Home Hub 3

[flatch69]

I received my brand new VSS V2 on Friday. I followed the set-up guide in the box but after 48 hours all I have is a steady power light and the system and phones lights flashing at the same time.

After 24 hours, I read some threads on this forum, I have done the following:-

1, press and hold the reset button on the VSS

2, opened ports 8, 50, 123, 500, 1237, 4500 on my BT Home Hub 3

3, enabled port clamping

4, enabled DMZ for the VSS

5, I even turn the firewall off for 2 hours (now turned back on)

It has been over 24 hours with these settings on my Home Hub but I still have the same flashing lights display.

What should I try next?

Serial number is 40112873829

[spg67]

Hello

I am having exactly the same problem, but have not managed to work out how to add the port forwarding options to the Sure Signal. I understand the settings but cannot work out how to apply them.

My Sure Signal serial number is 40112894189

Please help! 

[Retired-BenJ]

Hi spg67

Welcome to the eForum!

I have also resync'd your Sure Signal box. Can you follow the advice I gave flatch69 and let me know how it goes?

Thanks

BenJ
eForum Team 

[1drdickie]

Hi,

There seems to be a theme developing here.  My sure signal serial number is 40112897349

I've tried the above steps and seem to have the same problem.  Here is the data you have requested.  I have a slow Broadband connection but roughly 1.5 - 1.7Mbps, certainly well above the recommended minimum.

Trace complete.

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\R K>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  api.home [192.168.1.254]

  2    20 ms    19 ms    18 ms  217.47.206.122

  3    18 ms    18 ms    19 ms  217.47.206.161

  4    24 ms    24 ms    25 ms  213.1.69.42

  5    25 ms    25 ms    24 ms  213.120.179.74

  6    25 ms    24 ms    26 ms  213.120.179.182

  7    26 ms    24 ms    24 ms  109.159.251.231

  8   126 ms    37 ms    35 ms  core2-te0-2-3-0.ealing.ukcore.bt.net [109.159.25

1.147]

  9    34 ms    35 ms    33 ms  transit1-xe0-1-0.ealing.ukcore.bt.net [194.72.9.

234]

 10    47 ms    33 ms    34 ms  t2c3-xe-9-3-0.uk-eal.eu.bt.net [166.49.168.29]

 11    42 ms    34 ms    39 ms  ethernet7-4.ar9.lon3.gblx.net [64.215.185.109]

 12    34 ms    34 ms    34 ms  ae5.scr3.LON3.gblx.net [67.17.72.22]

 13    38 ms    34 ms    35 ms  tenge7-4-10G.ar6.LON3.gblx.net [67.16.144.249]

 14    44 ms    44 ms    44 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx

.net [64.214.144.122]

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

This means nothing to me but any other ideas?

[spg67]

Hello BenJ

Thanks for getting back to me.  

OK - I have sussed the BT Home Hub 3 and have all the settings as suggested in the thread you recommended. I also believe I have done a hard reset of the sure signal.

Speedtest result as follows - this was taken this evening and our connection can be very slow in the evening, we are in a rural location:

Download 1.56 Mb/s

Upload 0.36 Mb/s

Ping 50ms

During the day things are a bit faster and we have just switched ISP to BT (last few days) to try and improve things. I did not have the Home Hub working with all settings needed earlier in the day so things may improve in the morning.

Tracert results:

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]over a maximum of 30 hops:
  1     1 ms     2 ms     1 ms  BTHomeHub.home [192.168.1.254] 

  2    32 ms    34 ms    34 ms  217.41.191.122 

  3    39 ms    34 ms    31 ms  217.41.191.161 

  4    37 ms    55 ms    42 ms  213.1.69.26

  5    33 ms    34 ms    33 ms  217.41.222.66

  6    31 ms    34 ms    39 ms  217.41.222.182

  7    34 ms    34 ms    36 ms  acc2-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.248.214]

  8    43 ms    42 ms    39 ms  core2-te0-4-0-4.ealing.ukcore.bt.net [109.159.248.134]

  9    38 ms    71 ms    44 ms  transit1-xe11-1-0.ealing.ukcore.bt.net [194.72.17.122]

 10    39 ms    39 ms    36 ms  t2c3-xe-9-3-0.uk-eal.eu.bt.net [166.49.168.29]

 11    35 ms    54 ms    43 ms  ethernet10-4.ar9.lon3.gblx.net [204.245.36.177]
 12    37 ms    34 ms    35 ms  ae5.scr3.LON3.gblx.net [67.17.72.22]

 13   165 ms    37 ms    37 ms  tenge7-4-10G.ar6.LON3.gblx.net [67.16.144.249]

 14    48 ms    47 ms    47 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122]

Hope that is all you need for now. Thanks in advance for your help,

spg67

[flatch69]

Hi BenJ,

I did the hard reset onthe VSS at 18:30. I still have the same problem at 23:10.

The info you asked for is below.

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  api.home [192.168.1.254]
  2    23 ms    24 ms    23 ms  217.32.141.135
  3    25 ms    26 ms    25 ms  217.32.141.190
  4    26 ms    26 ms    26 ms  213.120.161.58
  5    27 ms    27 ms    27 ms  217.41.222.66
  6    27 ms    28 ms    28 ms  217.41.222.182
  7    27 ms    28 ms    28 ms  acc2-10GigE-0-0-0-5.bm.21cn-ipp.bt.net [109.159.
248.202]
  8    32 ms    31 ms    31 ms  core2-te0-2-5-0.ealing.ukcore.bt.net [109.159.24
8.130]
  9    29 ms    29 ms    70 ms  transit1-xe11-1-0.ealing.ukcore.bt.net [194.72.1
7.122]
 10    30 ms    31 ms    32 ms  t2c3-xe-10-0-0.uk-eal.eu.bt.net [166.49.168.1]
 11  1421 ms    30 ms    30 ms  ethernet7-4.ar9.lon3.gblx.net [64.215.185.109]
 12    31 ms    30 ms    31 ms  ae6.scr4.LON3.gblx.net [67.17.106.150]
 13    31 ms    31 ms    32 ms  po6-20G.ar6.LON3.gblx.net [67.16.142.106]
 14     *       40 ms    40 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *

My line spees according to speedtest at 23:10 is

down 12.5Meg

up 7.5Meg

Ping 40Ms

Also from 18:30 I closed port 123 as you suggested.

What should I try next?

[alipee]

Hi

I am having the same problems with the new Sure Signal 2 serial no: 40112836149

I've been trying for the last 24 hours with no joy, just steady red light and 2 flashing lights.

I've run the trace as suggested above:

Microsoft Windows [Version 6.0.6001]Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Ali>tracert 212.183.133.177
Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]over a maximum of 30 hops:
  1     2 ms     2 ms     1 ms  api.home [192.168.1.254]  2    29 ms    30 ms    29 ms  esr8.kingston4.broadband.bt.net [217.47.46.147]
  3    28 ms    30 ms    30 ms  217.47.46.30  4    31 ms    31 ms    30 ms  213.1.69.134  5   319 ms   203 ms   101 ms  217.32.24.234  6   224 ms    30 ms    42 ms  217.32.24.42  7   132 ms   202 ms   101 ms  217.32.24.182  8   193 ms   201 ms    69 ms  acc2-10GigE-0-2-0-6.l-far.21cn-ipp.bt.net [109.159.249.229]  9    89 ms   203 ms   101 ms  core2-te0-14-4-0.ealing.ukcore.bt.net [109.159.249.143] 10   128 ms   203 ms   101 ms  transit1-xe11-1-0.ealing.ukcore.bt.net [194.72.17.122] 11   119 ms    53 ms   149 ms  t2c3-xe-10-0-0.uk-eal.eu.bt.net [166.49.168.1] 12    69 ms   203 ms   100 ms  ethernet10-4.ar9.lon3.gblx.net [204.245.36.177]
 13   121 ms    33 ms    32 ms  ae5.scr3.LON3.gblx.net [67.17.72.22] 14   255 ms   202 ms   101 ms  tenge7-4-10G.ar6.LON3.gblx.net [67.16.144.249] 15   121 ms   201 ms    97 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122] 16     *        *        *     Request timed out. 17     *        *        *     Request timed out. 18     *        *        *     Request timed out. 19     *        *        *     Request timed out. 20     *        *        *     Request timed out. 21     *        *        *     Request timed out. 22     *        *        *     Request timed out. 23     *        *        *     Request timed out. 24     *        *        *     Request timed out. 25     *        *        *     Request timed out. 26     *        *        *     Request timed out. 27     *        *        *     Request timed out. 28     *        *        *     Request timed out. 29     *        *        *     Request timed out. 30     *        *        *     Request timed out.
Trace complete.
C:\Users\Ali>

Also a speed check (as of 16.09) with results of:

Download: 5808 kbps

Upload: 368 kbps

I've also performed a factory reset.

I've been using V1 Sure Signal for the last 2 years but this is the first time I've attached V2.

Please advise, it's very frustrating!

Thanks

[FelixDaHousecat]

flatch69,

hop11: 1421ms is huge. my advice is to contact your ISP

FDH

[spg67]

Hello all on the thread. Sounds like the same problem despite a range of broadband speeds.  Let's hope the boffins can advise!

spg67

[flatch69]

FDH

If I call BT to tell them about Hop 11 being too long. Do you know what action they can take?

Thanks,

Flatch69