VSS V3 Cant Access Vodafone System

[andybird911]

Hi

   I've been through all the usual with these things with open ports and port forwarding but the lights suggest that it "cant access the vodafone system"

Results:

37mbps download

6.5mbps upload

packet loss 0%

ping 23ms

jitter 0%

ip address 217.36.208.195

serial: 42144640648, 42144640622, 42144640630

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\andy>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  my.router [192.9.200.4]
  2    19 ms    19 ms    19 ms  host81-148-96-1.in-addr.btopenworld.com [81.148.
96.1]
  3    19 ms    19 ms    19 ms  213.120.178.141
  4    20 ms    20 ms    20 ms  213.120.177.98
  5    19 ms    20 ms    20 ms  217.41.168.57
  6    20 ms    20 ms    20 ms  217.41.168.107
  7    20 ms    20 ms    21 ms  acc1-te0-0-0-12.l-far.21cn-ipp.bt.net [109.159.2
49.84]
  8    19 ms    20 ms    20 ms  core4-te0-10-0-18.faraday.ukcore.bt.net [109.159
.249.9]
  9    20 ms    20 ms    50 ms  peer1-xe8-0-0.telehouse.ukcore.bt.net [109.159.2
54.173]
 10    22 ms    23 ms    23 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    22 ms    22 ms    21 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\andy>

cheers

Andy

[Ben_H]

Hi @andybird911 

Thanks for posting your results. Your speedtest and IP details seem fine. You're running multiple Sure Signal devices, so please let me know which router it is you're using alongside your BT Openworld service.

If it's Homehub 3, we're aware of compatability issues. These can be overcome with a router upgrade from your ISP (where available).

Thanks,

Ben

[andybird911]

Its a Draytek Vigor 2860

Andy

[Retired-Laura]

Hi @andybird911

You’ll need to make sure that the port forwarding has been set correctly.

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

If you can also make sure that the Smart set up is turned off on the router and let us know if this helps.

Cheers,

Laura