VSS Version 1 Lights 1,2 and 4 Solid but phone does not connect

[LeeH1972]

Hi

For last 3 to 4 days the VSS version 1 has been running with lights 1,2 and 4 solid but not longer picks up my phone.

S/N of VSS is 21197144922.

Can you try a resync, push out new firmware (from another post) or investigate why the phone will no longer connect

Regards

Lee

[aandpwoodley]

Hi,

My sure signal has stopped working, I have dopne the reset by holding the reset button for 30 seconds & pulling the power cable ect but its still not working.

My serial number is 21224045035

Please help 

[aandpwoodley]

Any Vodafone guys about, could really do with some help on this please

thanks

Andy

[smudgersmith]

James,
At present I'm not home and unit is switched off, as soon as I'm home I will switch the unit on, should be before 5

[Retired-Dave]

Hi all,

smudgersmith - I've requested this to be sent to you. Make sure the Sure Signal remains plugged in.

aandpwoodley -  I can see the Sure Signal connected last night. Is it working now?

The firmware is up to date, so that's not the issue.

Try this amended reset process if you're still having issues:

• Unplug the ethernet cable from the Sure Signal
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Dave

[Retired-Dave]

Hi smudgersmith,

The firmware update should now be in place. 

If you're still having issues, reset the Sure Signal again to refresh things.

Dave

[smudgersmith]

All plugged in and connected

[smudgersmith]

All plugged in