VSS not working anymore

[Any1else]

We have a Version 2 Sure Signal and it has been set up and working for about a year. Over the past week or so the phone cant get a signal. I checked the VSS last night and the status light (the white one next to the red power light) was flashing. I rebooted everything (modem, router and VSS) and after about 45 minutes the phone was getting 3 bars. It lost the signal over the course of today (and it runs the battery out searching!!) and when I checked the VSS just now the status light was solid. Then without any input from me it went out, then it and the phone light started flashing for about 30s, then only the status light flashed for about 30 secs and then it went solid. It is just cycling through this process.

I havent posted any info up because, as I said, its been working ok for a year and we have changed nothing. Same modem, same router, same ports open, same ISP, same phone, same number etc etc. Anyone know why this has happened and how to fix it?

If you need any info, I will be happy to post it up but given it was working two weeks ago a lot of the requested info wont be reqd. Quite happy to post up anything that will help.

[Any1else]

Saga continues.

I have replaced my modem and router with a Virgin SuperHub1 and VM have upped my broadband to 30meg. Everything was working ok until today when the VSS decided not to work. The Superhub is set up properly (VSS has a reserved IP and ports 8, 50, 123, 500, 4500 are open on the firewall. It was working yesterday but not today. VSS had no lights other than the power light. I have reset it (as best as I can - see above) but all that happens is that the red power light stays on and the two signal lights flash trying to connect (for about 5 minutes) and then go out. Looking at the network lights at the back of the Superhub - only the power light is lit; the traffic light does not flicker.

Anything I can do here?

[Any1else]

UPDATED INFO _

Speed test - 31.27meg up/2.01 meg down

Ping test - Ping 20ms/Jitter 2ms

Ext IP - 86.3.165.151

Serial No - 40114611052

Traceroute -

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *         ------ you get the idea ------

[Any1else]

As of approx 10:30pm, tracert is as follows:-

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    36 ms     6 ms    22 ms  cpc8-cani3-2-0-gw.14-2.cable.virginmedia.com [86.3.165.1]
  2     7 ms     7 ms     8 ms  renf-core-2b-ae4-2476.network.virginmedia.net [82.23.161.101]
  3    11 ms    12 ms    10 ms  leed-bb-1c-ae2-0.network.virginmedia.net [62.253.174.41]
  4     *        *        *     Request timed out.
  5    15 ms    25 ms    17 ms  nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]
  6    30 ms    31 ms    30 ms  fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
  7    40 ms    37 ms    32 ms  FFMGW3.arcor-ip.net [80.81.192.117]
  8    32 ms    35 ms    35 ms  92.79.213.129
  9    34 ms    31 ms    31 ms  92.79.213.154
 10    32 ms    33 ms    30 ms  85.205.116.14
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        * etc etc etc

[Retired-James]

Hi Any1else,

I can see that the Sure Signal connected again last night after you posted.

Can you confirm if you are still having trouble today?

James

[Any1else]

James,

Unit seems to be working ok today. Thanks. Was this an Vodafone issue?

Regards

Ian

[Any1else]

Can someone tell me why the VSS was up for almost a year with ZERO issues and now I am being plagued with the thing going down all the time. Down AGAIN tonight. Reset it and it is STILL trying to connect.

Router sees it fine. Static IP - ports open but all I get is a flashing signal light.

  1     6 ms    10 ms    10 ms  cpc8-cani3-2-0-gw.14-2.cable.virginmedia.com [86.3.165.1]
  2     7 ms     7 ms     8 ms  renf-core-2b-ae4-2476.network.virginmedia.net [82.23.161.101]
  3    12 ms    42 ms    15 ms  leed-bb-1c-ae2-0.network.virginmedia.net [62.253.174.41]
  4     *       17 ms     *     nrth-bb-1c-ae9-0.network.virginmedia.net [62.253.174.122]
  5    15 ms    15 ms    18 ms  nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]
  6    31 ms    30 ms    32 ms  fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
  7    40 ms    31 ms    34 ms  FFMGW4.arcor-ip.net [80.81.193.117]
  8    40 ms    35 ms    35 ms  92.79.213.133
  9    35 ms    38 ms    35 ms  92.79.213.154
 10    43 ms    39 ms    33 ms  85.205.116.6
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *

[Any1else]

Well it seems to be connected now.

Would like to know why it keeps dropping out though. How can I find out if the Vodafone system is down so that I dont have to go through all of MY equipment when the issue might be caused by a Vodafone System glitch? Is there a Status page that I can check that will immediately tell me if Vodafone is working properly?

[Retired-James]

Hi Any1else,

To be honest the drop outs can be caused by a number of issues and I’m not aware of any updates that have been happening recently that would cause this.

We have asked for some kind of dashboard that would help us to do diagnostics and also make people aware of any known issues.

James