VSS v3 Flashing Red Light Steady Far Right Orange Light - Not Working

[Gtickets]

My VSS has been working really well but now all of a sudden it has stopped working entirely.

I've no idea why as nothing has changed with my home set up.

My details are below can anyone help please?

I'm on Sky Fibre Max

Ping 46ms

Download 31.27 mbps

Upload 8.80 Mbs

Serial No 42170119541

IP 2a02:c7f:942c:8d00:a9f5:25d0:b065:928a   1     3 ms     2 ms     3 ms  SkyRouter.Home [192.168.0.1]   2     *        *        *     Request timed out.   3    46 ms    55 ms    41 ms  be431.pr3.enlba.isp.sky.com [2.120.9.184]   4     *        *        *     Request timed out.   5     *        *        *     Request timed out.   6     *        *        *     Request timed out.   7     *        *        *     Request timed out.   8     *        *        *     Request timed out.   9     *        *        *     Request timed out.  10     *        *        *     Request timed out.  11     *        *        *     Request timed out.  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *

[JohnJ]

@Gtickets Sorry to hear about your Sure Signal.

Firstly, check that you’ve got everything in place for the Vodafone Sure Signal to work and that it’s set up correctly

If your Sure Signal still isn’t working:

• Heavy internet usage such as online gaming or downloading large files can impact the Sure Signal’s performance as it relies on your broadband speed
• If you haven’t used your Sure Signal for 3 months, we may have put a bar on it. Call us on 191 free from your Vodafone phone and we’ll remove it
• If you have not used your Sure Signal for 12 months we will automatically de-register your device. After this point it will not be possible to re activate this on our network.

Please let us know if any of the above applies to you 

[Gtickets]

No this does't apply it's been working fine for the last 6 months now all of a sudden it's stopped

Looking at the tracert it doesn't look like it can reach you so I'm going to forward the ports manually.

I've rung Sky and they say there are no bars.

I spoke to VF on live chat who did a reset but this hasn't changed anything either

I will forward the ports and come back

[Gtickets]

Updated Tracert, seems it's not connecting to Sky

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     4 ms     3 ms     3 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    24 ms    25 ms    24 ms  be431.pr3.enlba.isp.sky.com [2.120.9.184]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[John]

@Gtickets Please complete the following steps
1. Reboot the router
2. Try a different internet cable 
3. Try a different port on the router
4. Please set a Static IP address for the VSS on the router - if you're having trouble with this, please check out our thread for more information.