VSS v3 not working since 28/8

[abellchriss]

Although I had a previous post headed the same and its marked as solved - the fix only lasted a few hours.

The box has now has a solid red light and flashing white first light for several days.

I've reset it many times.

Serial no. is 40130448455

Can anyone help?

[abellchriss]

i'm giving up. its going in the bin.

[BandOfBrothers]

Hi @abellchriss

I would suggest to let the team read your posts and hopefully they'll be able to assist you. 

[Retired-EricChe]

@abellchriss

The light sequence you've provided usually means the Sure Signal is configuring. As it's been doing this for a while I've performed a re-sync on the device from our side.

Please complete this by doing a factory reset:

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

If you’re still having problems after doing this, please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours