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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73747 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229862 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203326 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal Frustrations.

Ive tried all the suggestions. Set up port forwarding etc etc. Been on to the ISP who are fed up of me calling very day. What frustrates me and everyone on here is if Voda had a decent signal we wouldnt all have to mess about with this overpriced pie...

Suresignal 2 - power light flashing

Hello - I've had my SS 2 for c10 months and, barring one or two occasions where I've had to re-set it, it's been fine, until now... The unit was turned off whilst I was away from home for a few days this week and won't now re-connect. I'm just gettin...

tedw8 by 2: Seeker
  • 30182 Views
  • 3 replies
  • 0 thanks

Power Light on - Internet Light continuously flashing slowly

The Red Power Light is solid but the Internet light continues to flash slowly. I ahve looked on the other parts fo the forum and it seems with the following information somneone from Vodafone can help: DL 1.02MBpsUP 0.36 MBps PING B* 48Ms Jitter 2Ms ...

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Upgrading to Mobile BB K5006-Z variable coverage area

Currently using Huawei K3520 which is slow, if I upgrade to the BB K5006-Z will I notice an improvement in speed? I realise technically I should however as the dongle is used in an are that is defind on the coverage checker as variable in reality wil...

LJAB by 2: Seeker
  • 12197 Views
  • 1 replies
  • 0 thanks

I want to de-register my Sure Signal

can i please de-register my sure signal serial number 40112897554 as i am no longer with vodafone and cant even sign into my account!

newe999 by 2: Seeker
  • 28104 Views
  • 3 replies
  • 0 thanks

Sure Signal problem

I have just had delivery of a new sure signal, I have an iphone 5.  Although it says I have full signal on the phone, when I speak to someone, I cant hear them and they cant hear me after about 5 seconds, it keeps breaking up. I have had this problem...

Resolved! Resync please

Hi. SS has been fine for ages, but I've been away for a couple of weeks and now it doesn't seem to want to connect. Please can you try a resync? Thanks I've already tried a hard reset.

charlesr by 4: Newbie
  • 25667 Views
  • 2 replies
  • 0 thanks

Resolved! Sure Signal - Call Failed; error when making Outbound calls

Hi There.I have had VSS for a number of years, with little or no problems until yesterday. When attempting to make calls from either of the 2 mobile phones registered, I now get a "Call Failed" error.Incoming calls - OK - Texts incoming and outgoing ...

SPW999 by 4: Newbie
  • 31675 Views
  • 22 replies
  • 0 thanks

Z10 Sim Card

Hi, I've just got a new Z10 and swapped my old SIM for a new MicroSIM. I knew the Suresignal would take time to register it but 9 hours after the event my SIM still won't register. So, tried removing the mobile number from the gateway and re-adding i...

ansellrk by 4: Newbie
  • 24486 Views
  • 4 replies
  • 0 thanks

Sure Signal problem unresolved

After much fiddling and adjusting of router settings, power cycling, lead changing, rebooting and the rest, it's obvious that the Sure Signal won't work with the Netgear DGND 3700 router. It's almost certainly because the Sure Signal is designed to w...

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