VSS3 BT HomeHub 4 - No connection

[sainsburyc]

I use a VSS 3 because the masts in my area have been "upgraded" and the signal is now up and down like a fiddler's elbow.

When I first moved to BT Broadband (HomeHub v4) my VSS3 worked reasonably well with the odd disconnection during a call. However, recently it has stopped connecting with only the red power light showing. It keeps retrying and the first white light pulses as it looks for the mothership but to no effect.

I can see that about a month ago BT applied a firmware upgrade and that may be part of the issue

BT Home Hub 4 (Type A) | Software version 4.7.5.1.83.8.130.1.17 | Last updated 17/11/13

I have tried the following:

Set port forwarding on the HomeHub

 8 TCP

50 TCP

123 UDP

500 UDP

1723 Both

4500 UDP

I previously had all ports at both TCP and UDP because the first post I found did not differentiate between TCP and UDP on the ports.

I have deregistered and reregistered the VSS 3 yesterday with no joy

I have collated all of the info requested in other posts:

Ping 31ms

Download 6.88 Mbps

Upload 0.39 Mbps

Ping 31ms Jitter 1ms Packet Loss 7%

External IP 86.131.248.0

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms     5 ms     1 ms  BThomehub.home [16.1.1.1]

  2    14 ms    13 ms    13 ms  217.47.144.250

  3    15 ms    14 ms    13 ms  217.47.144.161

  4    21 ms    20 ms    20 ms  213.1.69.46

  5    20 ms    21 ms    23 ms  217.41.169.103

  6    20 ms    20 ms    20 ms  213.120.180.169

  7    21 ms    21 ms    21 ms  217.41.169.109

  8    20 ms    20 ms    49 ms  acc2-10GigE-9-2-0.sf.21cn-ipp.bt.net [109.159.251.221]

  9    32 ms    31 ms    31 ms  core1-te0-0-0-6.ilford.ukcore.bt.net [109.159.251.157]

 10    27 ms    30 ms    34 ms  peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.254.211]

 11    28 ms    31 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]

 12    33 ms    31 ms    30 ms  85.205.116.10

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

SureSignal serial number 40131556033

Please can someone help me with this as I work from home a lot and my mobile is critical to the way I work.

[Retired-Kay]

Hi sainsburyc, 

It's not updated with our servers for nearly a week so I've done a resync for you. Please do another reset to complete the process;

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

Let us know how you get on, 

Kay

[sainsburyc]

I am back in business now thanks. Not sure if it helped but I added in the VPN port clamping setting on the Home Hub 4 which I had seen elsewhere was required to make a VSS work with Home Hub 5. I think my problems started when BT "patched" the Home Hub firmware on 17/11/2013 but I am still trying to unpick this.

Thanks for your help.

Colin

[Retired-Dave]

Hi sainsburyc,

That's great news!

Thanks for letting us know. :smileyhappy:

Dave