VSS3 Can't connect after Vigor 2860 Firmware Update

[jumpin_jon]

Good Afternoon,

VSS3 S/N: 40134723812

VSS3 has worked fine for many months, since switching to a Vigor 2860 router (from the BT Infinity Business Hub that came with Infity when installed).

However, I recently upgraded the Vigor's firmware (to 3.7.8.2) and am back to the Red Light Flashing; Off, Orange, Orange combination of lights - the well-documented problem.

Where should I start looking for a solution?

Thanks,

Jon

[Retired-Jamian]

@jumpin_jon

Please post your reply below with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[jumpin_jon]

Hi Jamian,

Thanks for the swift response.  Below are the results requested.

Speed Test:

http://www.speedtest.net/result/4475745681.png

Ping Test:

http://www.pingtest.net/result/126167334.png

External IP:

Your IP Address is: 213.123.224.249

Traceroute:

tracert -d 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.3.1
2 10 ms 10 ms 10 ms 81.148.128.1
3 10 ms 10 ms 10 ms 213.120.182.141
4 11 ms 11 ms 10 ms 213.120.161.82
5 10 ms 10 ms 10 ms 31.55.164.47
6 11 ms 10 ms 11 ms 31.55.164.107
7 10 ms 11 ms 10 ms 109.159.248.69
8 18 ms 18 ms 17 ms 109.159.248.6
9 14 ms 14 ms 14 ms 109.159.254.205
10 18 ms 19 ms 20 ms 195.66.224.124
11 17 ms 16 ms 16 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[jumpin_jon]

Hi @Jamian

Any news?  I have updated to the latest Beta 3.7.8.3 firmware for the Vigor, and it seems like the VSS might be getting a bit further now.  While I can't inspect the traffic very closely, I am seeing more NAT Sessions and even some traffic for the VSS.

More importantly, it is pausing at the "Flashing first white light" stage for much longer - although, still returning to "Flashing; Off; Orange; Orange".

I wondered if you're seeing any activity on your end?

Thanks,

Jon

[ChazzD]

@jumpin_jon

Could you please let us know the serial number of your Sure Signal?

We'll be able to take a closer look when we have this information. 

[jumpin_jon]

The S/N of the VSS is the first thing I wrote in the first post:

VSS3 S/N: 40134723812

[ChazzD]

@jumpin_jon

When you updated the firmware, this may have caused the router to reset to factory settings. 

Please ensure your router is configured to accept these ports. 

In your router settings, check the VPN traffic (private network). Speak to your ISP if you need help with this. 

[jumpin_jon]

I haven't opened any of the ports that you've mentioned - in either direction.  My router doesn't filter outbound connections, so it isn't denying any outbound connections to any of those services.  Even if it was, that's not what Port Forwards do anyway.

[Retired-Laura]

@jumpin_jon - So that we can help with this, try these steps on opening the ports so the Vodafone Sure Signal has every chance possible to connect correctly.

[jumpin_jon]

Hi Laura,

I think the Beta firmware has sorted the problems I was experiencing.  Can you confirm you see my device connected and functioning correctly?

Ta,

Jon