VSS3 not working with Virgin Superhub 2

[paultollard]

Hi,

I cannot get the VSS3 to work. I checked the registration and all seems to be correct.

I have reserved the IP address as suggested (below)

I opened the Ports as suggested in earlier posts, (again, below)

but still have a flashing Red light and two steady Amber lights - the internet and phone lights

Any suggestions please?

Thanks

Paul

IP Reservation

VSS

b0:46:fc:a0:9b:06

192.168.0.4

Reserved

Ports

Name  Port Range  Protocol  IP Address 

voda8	8	TCP&UDP	192.168.0.4
voda50	50	TCP&UDP	192.168.0.4
voda53	53	TCP&UDP	192.168.0.4
voda67	67	UDP	192.168.0.4
voda68	68	UDP	192.168.0.4
voda123	123	UDP	192.168.0.4
voda500	500	UDP	192.168.0.4
voda4500	4500	UDP	192.168.0.4
voda33434-33445	33434..33445	UDP	192.168.0.4

Details of the tests are below:

PING 192.168.0.4 (192.168.0.4): 64 data bytes

Reply from 192.168.0.4: Bytes 64 Time=1.254 ms

Reply from 192.168.0.4: Bytes 64 Time=0.972 ms

Reply from 192.168.0.4: Bytes 64 Time=0.981 ms

Reply from 192.168.0.4: Bytes 64 Time=0.929 ms

Reply from 192.168.0.4: Bytes 64 Time=0.991 ms

Reply from 192.168.0.4: Bytes 64 Time=0.958 ms

Reply from 192.168.0.4: Bytes 64 Time=0.984 ms

Reply from 192.168.0.4: Bytes 64 Time=0.929 ms

D/L Speed  41.96Mbps

U/L Speed 11.32Mpbs

IP Address 82.4.112.250

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Paul>tracert 201.183.133.177

Tracing route to host-201-183-133-177.ecutel.net [201.183.133.177]

over a maximum of 30 hops:

  1     *        *        *     Request timed out.

  2    11 ms     9 ms    15 ms  cpc8-stkp9-2-0-gw.10-2.cable.virginm.net [82.4.112.1]

  3    13 ms     9 ms    11 ms  bagu-core-2a-ae7-1631.network.virginmedia.net [82.8.210.77]

  4    10 ms    11 ms    12 ms  manc-bb-1d-ae10-0.network.virginmedia.net [80.5.161.241]

  5    10 ms    14 ms    14 ms  manc-bb-1c-ae0-0.network.virginmedia.net [62.253.174.94]

  6     *       16 ms    14 ms  brhm-bb-1b-et-400-0.network.virginmedia.net [62.253.175.69]

  7    17 ms    21 ms    19 ms  ae1.lon25.ip4.tinet.net [77.67.65.161]

  8   123 ms   122 ms   123 ms  xe-0-0-0.mia10.ip4.tinet.net [89.149.186.237]

  9   200 ms   202 ms   202 ms  comcel-gw.ip4.tinet.net [173.241.130.50]

 10   206 ms   201 ms   204 ms  customer-205-73.porta.net [200.25.205.73]

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *

[Retired-Kay · Accepted solution]

Hi paultollard, 

Can you check to make sure the IPsec passthrough is active? You can speak to your Internet Server Provider for this.

The pings in your traceroute are too high (over 200) and it never reaches our servers so there is something wrong here. 

Can you also let us know your Sure Signal serial number? 

Let us know what your ISP says and we'll take it from there. 

Thanks, 

Kay

[paultollard]

Thanks Kay, 

IPsec sorted the issue. I needed to enable it on the router.

My Pings were because I mistakenly pinged my internal IP reserved address, not the vodafone Servers (duh!)

All is working perfectly now.

[DaveCD]

Hi paultollard

That is fantastic news!:smileyhappy:

If you need any further help don't hesitate to get in touch.

Cheers

DaveCD