Sure Signal Registration

[richclark]

Hi,

I purchased a sure signal as recommended but I'm unable to register it. When I set up a 'My Account' I receive a service pending notification. 

My vodaphone number is associated to the company that I work for. 

Rich

[richclark]

After bieng advised that I need a Sure Signal in this thread  I'm now unable to register the device. After setting up 'My Account'  I'm greeted with a "Service Pending" message.

Whats the next step beyond transfering to a provider that actually has the coverage that they advertise?

Rich

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[richclark]

Matt,

Given that I'm currently unable to ever register with the vodafone 'My Account' i'm unable to perfroming diagnostics on my broadband probably won't help at this stage.

I'd appreciate it if you could assit in the registration phase, I can PM you my number and account details if necessary.

Rich

[Gemma]

Hi richclark,

We need to look into why your registration is failing. So that we can assist you further, please click here to send us your details.

Thanks

Gemma