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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73855 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203970 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Prepaid balance is unavailable

For the last week I've been unable to get my prepaid balance from the dashboard, Prepay Blance Check shows - Current Credit : £0.00.  I also can't get the information from my account, it shows - Sorry, we are not able to display your balance at the m...

m_eudal by 2: Seeker
  • 17242 Views
  • 6 replies
  • 0 thanks

sure signal v2 won't connect - please RE-SYNC

I have just bought a 2nd Sure Signal box to keep at my daughter's house so I have signal when I vist - I already have a v1 box which is working fine (at the moment) and the 'new' box is a v2 which I have registered and was told on the phone it could ...

keeleypb by 4: Newbie
  • 18617 Views
  • 4 replies
  • 0 thanks

Bluetooth connection problem

I have paired my Galaxy S6 Edge with both my laptop and tablet, but it will not share via bluetooth with either of them.  All devices are showing as visible, and all say paired, but the S6 says 'not connected' and will not send or receive via bluetoo...

cabriole by 2: Seeker
  • 12470 Views
  • 5 replies
  • 0 thanks

Mac mobile broadband problem

Hi, I posted this over on the mobile data forum but I though I would try this Apple forum as well. I have a K3765-Z mobile broadband dongle.  I bought a 15 GB sim but when I plugged it in I got a message that the sim was not answering.  To try to tro...

Who does Sony repairs for Vodafone???

I only ask because my wife is getting the run around from Vodafone customer services (in store and on the phone). Basically her Z3C has suffered the well known issues of the charging port door seal failing AND the magnetic charging dock coming unglue...

NathanJT by 4: Newbie
  • 11184 Views
  • 4 replies
  • 0 thanks

HTC One Mini 2 - no Android Lollipop :(

For those of us who have HTC One Mini 2's that are actually working, a disappointing announcement from HTC - after promising that all One series phones would get Lollipop updates, they now say that the One Mini and One Mini 2 won't get the update bec...

dlorde by 7: Helper
  • 22473 Views
  • 1 replies
  • 0 thanks

upgrade

I have never received such bad service! 9th day waiting for Samsung s6 edge 5 hours on the phone spent to you after each time you promise a day the phone never arrives!!!!!promised phone today and surprise surprise no confirmation text message!!!!!!!...

jen_loft by 2: Seeker
  • 11125 Views
  • 3 replies
  • 0 thanks

Blackberry classic wont send or recieve mms

Hi there, have just changed my handset to a blackberry classic.I cant seem to get mms working. internet works fine. I had to change from a micro sim to a nano sim, so sim is only 5 days old.I txt for web settings and the reply said i needed to enter ...

New SIM and Sure SIgnal

Hi I got a new phone and SIM on my Insurance after loosing it. Now the new phone is set up and working but unable to reconect to my sure signal. I have restarted the Sure Signal and still not reconnected. What should I do. Regards Adam

adds187 by 2: Seeker
  • 21554 Views
  • 5 replies
  • 0 thanks

Samsung note 4 not ringing

My phone rings when someone from my contacts list phones but if not on my list, phone does not ring and I only get call if I'm looking at my phone!

Valmac17 by 3: Seeker
  • 10521 Views
  • 3 replies
  • 0 thanks
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