Ver 1 Sure Signal box stopped working

[nickdatson]

Dear Vodafone Technical Support

I have two SS1 devices that were working perfectly up until one month ago.  My second SS1 stopped then and light one comes on permanently, then light two blinks for a while, goes solid and then briefly light 4 comes on before recycling.  Resets do not work.

I have swapped units over and the second ss1 device works perfectly in the other's position if I change the units without changing the power lead. If you also change the power lead the device works correctly in the other position.  I have ruled out the data cable which are interchangeable and work correctly.  This actually suggests the power lead is an issue - what do you think as one person on a forum said try replacing this as a possible known issue?

I have looked all over the forum and think you may need to reset your end and resync plus a firmware update on both devices could be necessary.  Can you advise?

As usually requested my speeds etc are:- Down 11.03 Up 1.09 Ping 15

I have a BT Homehub 5 with BT Infinity.  The port clamping is set "on" as requested in one of the forums.  MTU cannot be set on this device from home but many other BTHH5 users say it is already set to 1500.

My external IP address is 81.135.136.129

IPv6 is ffff:5187:8881

Sure Signal serial numbers: 21224336335 and 21224333696

The results of a traceroute are:-

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2    12 ms    11 ms    11 ms  217.32.141.10
  3    11 ms    11 ms    11 ms  217.32.140.238
  4    14 ms    13 ms    14 ms  host109-159-245-10.range109-159.btcentralplus.com [109.159.245.10]
  5    14 ms    15 ms    14 ms  213.120.182.65
  6    14 ms    18 ms    14 ms  31.55.164.107
  7    15 ms    14 ms    14 ms  acc1-10GigE-0-2-0-11.bm.21cn-ipp.bt.net [109.159.248.98]
  8    20 ms    21 ms    22 ms  core2-te0-15-0-15.ilford.ukcore.bt.net [109.159.248.36]
  9    32 ms    20 ms    20 ms  peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.254.217]
 10    26 ms    24 ms    25 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    20 ms    20 ms    20 ms  85.205.0.93
 12-30     *        *        *     Request timed out.
 

Trace complete.

Please help as I have no mobile signal in my home office which is causing major issues.

Nick Datson

[cineriv]

Hi Nick,

Your symptoms of the 'cycling effect' on a V1 Sure Signal leaves me with no doubt that the problem is due to a degrading power unit and is very common on the V1.

Replacement power units can be obtained from either Ebay or Amazon and cost around £10-12 inc. delivery.

With regard to the re-syncing and firmware updating, that shouldn't be necessary as you've already proved that both units work with a good power source.

Regards,

Mike.

[nickdatson]

Many thanks for this.  I have purchased a new power supply from ebay and will try that when it arrives in a few days. Thanks again for taking the time.

Nick D

[BandOfBrothers]

Hi

You could test out the theory of a degrading power supply by trying out a suitable source with a 12 Volt output around 1.5 amps  capacity that you could test to see if that is the the issue. Options  can be found powering external hard drives, computer monitors, printers and network routers. 

[cineriv]

@ bandofbrothers

The OP's first post indicates he has already carried out the power supply replacement test. 

Do you think that I wouldn't have suggested this test if I thought it was necessary.

[BandOfBrothers]

Quite correct @cineriv

My bad for missing that part of the post.

[nickdatson]

Dear All,

Just to say thanks as the new power supply solved the issue within minutes.

Problem solved!!

Nick D