Ver 1 Sure Signal box stopped working

[adilowes]

My Ver 1 Sure Signal box has stopped working. I have noticed a few people stating this and then posting some info so here is the info usually requested. The box appears to be working with all the correct lights. It is just my phone is not connecting even though it has been registered for a while now. It was working fine up until the last day or so.

Your speed test results from here. 9.15Mbps download 0.97 Upload

Your ping test results from here. 18ms

Your external IP address from here. 90.217.156.171

The results of a traceroute.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Adrian>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     2 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    28 ms    31 ms    31 ms  ip-89-200-132-205.ov.easynet.net [89.200.132.205
]
  4    25 ms    24 ms    82 ms  ae51.edge6.London1.Level3.net [212.113.9.53]
  5    24 ms    24 ms    23 ms  vl-3613-ve-237.csw2.London1.Level3.net [4.69.166
.82]
  6    24 ms    24 ms    23 ms  ae-226-3602.edge3.London1.Level3.net [4.69.166.1
50]
  7    26 ms    24 ms    25 ms  CABLE-WIREL.edge3.London1.Level3.net [195.50.124
.138]
  8    24 ms    24 ms    24 ms  ae22-xcr1.lns.cw.net [195.2.30.61]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Your Sure Signal serial number: 21221072800

[Retired-Andy · Accepted solution]

Hi adilowes,

Your serial number shows that a location change has been detected.

I’ve updated the system to remove this message.

Also, your Sure Signal is running an older version of firmware.

I’ve requested that the latest version be pushed out to you.

This process can take up to 24 hours so, during that time, don’t unplug or reset your device.

Thanks,

Andy

[adilowes]

Thanks Andy. I haven't moved location so not sure why that happened. I will monitor it and see if it starts working again tomorrow.

[adilowes]

Hi. Full reception now. That has fixed it Thank you.

[delgrom]

I too had this problem and have no idea why. As my SS1 was quite old I went and purchased a new Sure Signal box and this will not register with error message saying " sorry something went wrong. Our techies....."

[delgrom]

I too had this problem and have no idea why. As my SS1 was quite old I went and purchased a new Sure Signal box and this will not register with error message saying " sorry something went wrong. Our techies....."

[Retired-Wayne]

@delgrom

So that we can help to get this registered, get in touch with our Live Chat team.