Version 3 (Power - flashing, Internet - solid orange, In Service - solid orange, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Solid Orange
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active because the location check has failed

Troubleshooting

Please verify the location is correct to which the Sure Signal is registered. If the location is correct and the symptoms continue please post at the end of this thread with your Sure Signal serial number.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Gemma]

Hi @prk112233

If it’s still not working, please try a different Ethernet cable and test it at a different location.

Thanks,

Gemma

[prk112233]

Have already tried a different cable and am unable to try it at a different location. As stated before there are at least 2 more boxes within a mile of me, which are both with the same ISP and using the same router so I cant see that being the problem.

[Retired-Kay]

Hi @prk112233,

Please provide the following information;

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

I know we've previously had this information, however it's been quite a while and you have a new Sure Signal. 

Thanks,

Kay

[BeyondCaring]

My third replacement Sure Signal was new in Jan 2015 and worked well until yesterday. I have tried resetting three times to no avail. Nothing has changed. Same phones, same address etc. Can you help?

Beyond Caring

[Retired-Laura]

Hi @admincbd @BeyondCaring 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Laura

[matchmaker]

Hi,

I have the VSS3 with lights 1,2,3 ON. The 4th "In Use" light does not come on when making calls, it does sometimes but very rarely.

The same problem happens to several users, I have tried adding new users only to have the same problem.

I have reset the VSS.

Can anyone help with this?

Speedtest: 14Mbps down 1Mbps up

Ping: 11ms

external IP: 82.68.221.102

s/n : s/n 42151277987

Traceroute:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 9 ms 10 ms 11 ms losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]
3 11 ms 19 ms 11 ms ae1-113.cr2.th-lon.zen.net.uk [62.3.84.181]
4 15 ms 15 ms 13 ms lndgw2.arcor-ip.net [195.66.224.124]
5 12 ms 11 ms 10 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[craigyd01]

First experience of Vodafone Sure Signal today, trying to set it up. What a nightmare and still not working!

[Sukhi]

@matchmaker

Everything looks ok with your traceroute. We've pushed a software update to your Sure Signal. 

Please leave the Sure Signal on for six hours, after this time restart your phones

@Craigy01 & @JohnDoody

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[paulkerdot]

I have been using the SS3 for a while on BT Infinity. It has been working well until I had a bit of instabilty on the line due to a cordless phone. This instability has now been removed and my line is working perfectly.

My SS3 is not working now. I have tried everything including port forwarding on the same router that was used previously. I have contacted customer service to no avail.

Red flashing power light and two solid orange lights. 

 Speedtest 42mb 12mb

42143921528 

86.132.198.63

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  router.asus.com (192.168.1.1)  77.521 ms  0.882 ms  0.719 ms

 2  * * *

 3  * * *

 4  31.55.185.180 (31.55.185.180)  17.528 ms  16.657 ms  16.382 ms

 5  195.99.127.142 (195.99.127.142)  16.238 ms  16.266 ms  16.089 ms

 6  195.99.127.8 (195.99.127.8)  16.509 ms  16.125 ms  16.438 ms

 7  195.99.127.19 (195.99.127.19)  16.622 ms  16.717 ms  16.137 ms

 8  lndgw2.arcor-ip.net (195.66.224.124)  20.517 ms  19.903 ms  19.793 ms

 9  85.205.0.86 (85.205.0.86)  18.370 ms  18.101 ms  18.454 ms

10  * * *

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[craigyd01]

Thanks Sukhi. Details are now posted below...

Speed Test:

Download 38.66Mb/s

Upload 14.85Mb/s

Ping 29ms

Ping Test:

Ping 34ms

Jitter 3ms

External IP Address:

86.162.57.250

Sure Signal Ser No:

42151529007

Traceroute Results:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  bthomehub (192.168.1.254)  3.314 ms  1.978 ms  5.224 ms

 2  * * *

 3  * * *

 4  31.55.185.184 (31.55.185.184)  17.961 ms  13.259 ms  12.234 ms

 5  195.99.127.138 (195.99.127.138)  12.740 ms  12.368 ms  15.873 ms

 6  195.99.127.8 (195.99.127.8)  18.665 ms  12.276 ms  12.430 ms

 7  195.99.127.19 (195.99.127.19)  13.348 ms  12.856 ms  15.989 ms

 8  lndgw2.arcor-ip.net (195.66.224.124)  15.493 ms  16.966 ms  15.075 ms

 9  85.205.0.93 (85.205.0.93)  15.581 ms  20.940 ms  17.659 ms

10  * *