Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[peleep]

hi Vodafone team / James

still no sign of life for me..... i only have a solid RED light, and  a slowly flashing WHITE light.

My V1 VSS works perfectly fine at my place using exactly the same connections and ISP (Sky). There is not a firewall active, all ports are open.

Maybe the unit is faulty? Send me a replacement?

Phil.

[adamajis]

This is really extremely annoying.

Tell me why my vss today has a flashing Internet light?

I am getting extremely frustrated at the lack of intelligent support.

NO I do not want another resynchronisation it is a pointless waste of time.

TELL ME WHY THE ABOVE HAS HAPPENED

[henpaul]

Tech Team

It's pretty obvious from all of the posts on this trail that these units simply don't work in any kind of consistent, stable manner.  Rather than fobbing us all off with repeated instructions to reset, chenge cables, move device locations or (lol) try them in someone else's house/office ... none of which seem to make any difference whatsoever .... why don't you just stop trying to humour us all and escalate this to your next level support or R&D people and tell them that these units are not fit for purpose?

That way you might come back with some sensible and constructive FIXES - device exchange programme, software/firmware updates or whatever it takes for these things to do what they're supposed to do on the mainstream broadband networks, Virgin, Sky, BT, etc. that seem perfectly stable enough for all of our collective other devices.

[peleep]

JAmes / Vodafone

Day 4 of just a solid red and blinking white internet light.

what is going on? I didn't spend £100 to watch a light blink.

My V1 VSS works perfectly on the same settings. So what are you not not doing on your end with my V3 please?!?!?!

[grolschuk]

adamajis

It is strange that it works and then stops

Do you have anything else going on on the network that may either be reducing the available bandwidth of your connect to a state where it can no longer sustain a call, so it bombs out.

Or other devices that may also be wanting to create IPSEC VPN connections somewhere, and the router does not seem to know how to handle 2 requests of the same type so disconnects both?

Does it always come back on again ok after a reset after a case of it disconnecting?

[peleep]

PLEASE vodafone.... what is going on? The V3 worked had all 3 white lights when i first plugged it in from new, only to have the call cut off after 30 seconds.  Since then, you have "resynced" my unit what ever that means, and it has been stuck on a solid red and flashing white internet light since....

[Sukhi]

Hi peleep & adamajs

As we've tried all the normal steps and you’re both still having issues it maybe that you have faulty Sure Signals. See ways that we can do this here.

Sukhi

[oscarguitar]

Sukhi,

Happy to try another re-sync but that will be the 4th in 10 days. It seems to work for a short while and then just lose connection again.

Mine is a Version 3 so the re-set is different, but I have read it enough times on here to know the drill. Also why does it tke so long to re-connect 5-6 hours in most cases.

Please keep me informed of the BT issue/solution as they are my ISP as well.

Re-setting now.

[adamajis]

Can you guys please be more specific than simply saying bt issue. I am getting very frustrated about being kept in the dark about this. I would like 3rd line tech support to get involved and would like a case raised on this issue.