Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[amylou2812]

I've done a reset and it is working fine now thanks

[peleep]

hi.

HELP please!!!! . I have  brand new V3 Vodafone Sure Signal and it isn't working for me.

Initial setup was very promising, regstering on my vodafone account, and the lights came on etc.

Since then I continue to get:

Power: Flashing

Internet: Solid Orange

In Service: Off

In Use: Off

I previously had a V1 VSS, running without any problems.

My internet provider = Sky.

My modem: standard Sky Sagem router (the one before the Sky hub).

Speed test: Down 7.95mbps. Up 0.86mbps.

Ping 29ms. Jitter 6ms

IP address: 94.13.207.22.

My V3 VSS Serial: 40131974467.  MAC: B046FC9CB498

Traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter.home (192.168.0.1) 4854.520 ms 2.071 ms 1.779 ms
2 5e0dcf3e.bb.sky.com (94.13.207.62) 23.222 ms 23.656 ms 24.499 ms
3 * * *
4 ip-84-38-37-200.easynet.co.uk (84.38.37.200) 25.628 ms
ip-84-38-37-202.easynet.co.uk (84.38.37.202) 28.672 ms 30.827 ms
5 0278091b.bb.sky.com (2.120.9.27) 29.973 ms
027808f3.bb.sky.com (2.120.8.243) 26.057 ms
0278091b.bb.sky.com (2.120.9.27) 31.231 ms
6 bu4.gr10.telon.uk.easynet.net (89.200.135.145) 25.286 ms 23.680 ms 24.096 ms
7 amdgw1.arcor-ip.net (195.69.145.123) 32.160 ms 32.769 ms 41.843 ms
8 92.79.213.137 (92.79.213.137) 37.098 ms 36.247 ms 36.109 ms
9 85.205.116.10 (85.205.116.10) 50.793 ms 51.090 ms 50.256 ms
10 * * *

[adamajis]

I have come home to the fixed red light and flashing Internet light also. It is as if someone has reset or resynched the vss. Can Vodafone tell me if someone from your end has done this?

[adamajis]

I'm not sure if it is working as it should. It seems to have reset itself this evening. Solid red light flashing Internet light. Can you check if someone on your end has done anything?

[adamajis]

I now have a flashing power light and another solid orange Internet light.

Can you look into this and tell me why? This light sequence has not happened for the last couple of days.

[adamajis]

Cut off mid call once again. All lights went off except power light. now rebooting. Can you look into what exactly happened just now.

It's obviously not a port issue. Instead of guessing what it might be can you look into things from your end and start ruling out issues with your server and the device.

[adamajis]

Yes comes back fine. Nothing else has a VPN connection. I have plenty of bandwidth. 65mbps download. 15 Mbps upload.

[adamajis]

Once again phone cut out after 30 mins on a call. System self resets then works fine again. Seemed to have become worse than a few days ago

[adamajis]

Can you tell me specifically what checks have been done on your side for you to reach this conclusion.

Can you tell me if level three support is involved.