Version 3 Sure Signal (Power - flashing, Internet - solid orange, In Service - off, In Use - off)

[Retired-Lee]

This thread's been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Solid Orange
• In Service: Off
• In Use: Off

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Ben_H]

Hi Tomtully321,

Let me know which router it is you're using and who your ISP is. The traceroute still isn't hitting our servers, so I'll see if there are any known compatibility issues.

Cheers, Ben

[SimonWaters]

Box fails to this setting too often. Seems to come back after a reset most times (has this time), but is problematic.
Not getting much use, just me out here usually, but I do receive SMS for work purposes so reliability is important.

Uplink speed isn't ideal, but hey the exchange is two fields away, so better than the average ADSL user.

Can you see anything suspect your end? 

Speed Test

Ping 13ms
Download 13.58Mbps
Upload 0.86Mbps

Ping Test

B* 15ms ping 2ms Jitter

Your IP Address is 84.45.158.52
Your IPV6 Address is ::ffff:542d:9e34

Be surprised if IPv6 is working, since it breaks devices on my LAN (CANON printer) if I enable it in the Router.

Serial 40132746864

1 10.254.239.253 (10.254.239.253) 0.871 ms 0.289 ms 0.328 ms
2 lns13.inx.dsl.enta.net (188.39.1.10) 10.139 ms 10.706 ms 10.475 ms
3 gi1-3.inx.dist.dsl.enta.net (188.39.1.9) 10.185 ms 10.584 ms 10.418 ms
4 te2-2.interxion.dsl.enta.net (78.33.141.89) 10.275 ms 10.711 ms 10.689 ms
5 te2-3.interxion.core.enta.net (87.127.236.209) 11.011 ms 10.509 ms 10.569 ms
6 te4-2.telehouse-east.core.enta.net (188.39.127.76) 34.511 ms 29.360 ms 25.057 ms
7 lndgw2.arcor-ip.net (195.66.224.124) 11.883 ms 12.180 ms 42.369 ms
8 85.205.0.86 (85.205.0.86) 12.010 ms 11.822 ms 12.011 ms
9 *

[Retired-Wayne]

Hi SimonWaters,

Everything looks absolutely fine with this.

Do you know if your connection experiences spikes in traffic? This could cause the Sure Signal to drop out.

Other than that, the best thing to do would be to try it on another connection.

Thanks,

Wayne

[SimonWaters]

Thanks Wayne,

I'm sure we get some spikes in traffic, the line certainly is well used, but I'd expect the SureSignal box to recover is that happened.

Again, sitting down this morning the box was in same state, recovered on reset.

[DaveCD]

Hi SimonWaters.

So we can identify if it is a fault with the device, we'll need to see how it behaves on another location.

Please try the Sure Signal at another location such as a friend or family members.

DaveCD

[vabuckingham]

My test results are as follows:

Download speed 1.9mbps

Upload speed 0.38 mbps

Ping 199ms  Jitter 100ms  Unable to obtain packet loss

IP address 31.50.195.46.  IPV6 address ::ffff:1f32:c32e

CMD response: "212.183.133.177" is not recognized as an internal or external command operable program or batch file

Can you help?  My sure signal is not working

Thanks

Victoria Buckingham

(removed for security)

[AlanWM]

My sure signal has been working perfectly for some time but now has flashing power and solid orange internet lights. I have tried resetting the unit with no success. Periodically the power light will stop flashing and the internet and in-service lights will turn solid white only for it to revert to the flashing power and solid orange internet light after a few minutes.

Serial Number

*40134656822

Speed test

Download 4.53mbps Upload 0.36mbps

Ping test

Ping 104ms

Jitter 62ms

Packet loss 0%

IP Address

81.147.54.200

Traceroute

Last login: Tue Sep 2 20:23:27 on ttys000 Alans-Mac-mini:~ alanmedlock$ traceroute 212.183.133.177 traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1 bthomehub (192.168.1.254) 9.799 ms 7.751 ms 8.229 ms

2 217.32.96.186 (217.32.96.186) 50.170 ms 55.641 ms 47.767 ms

3 217.32.96.161 (217.32.96.161) 44.136 ms 41.387 ms 45.470 ms

4 213.1.69.34 (213.1.69.34) 47.958 ms 53.802 ms 60.476 ms

5 213.120.180.173 (213.120.180.173) 48.516 ms 61.042 ms 59.196 ms

6 217.41.169.107 (217.41.169.107) 51.997 ms 49.476 ms 49.906 ms

7 acc1-xe-0-1-3.sf.21cn-ipp.bt.net (109.159.251.83) 57.394 ms acc1-xe-5-2-3.sf.21cn-ipp.bt.net (109.159.251.121) 49.155 ms acc1-10gige-2-1-2.sf.21cn-ipp.bt.net (109.159.255.159) 42.076 ms

8 core1-te0-12-0-6.ilford.ukcore.bt.net (109.159.251.133) 55.789 ms core1-te-0-13-0-10.ealing.ukcore.bt.net (109.159.251.171) 53.788 ms core1-te0-4-0-2.ealing.ukcore.bt.net (109.159.251.1) 55.495 ms

9 peer1-xe4-1-0.telehouse.ukcore.bt.net (213.121.193.152) 59.806 ms peer1-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.108) 64.966 ms 74.982 ms

10 lndgw2.arcor-ip.net (195.66.224.124) 55.424 ms 71.132 ms 64.325 ms

11 85.205.0.93 (85.205.0.93) 59.801 ms 55.509 ms 58.139 ms

12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * 31 * * * 32 * * * 33 * * * 34 * * * 35 * * * 36 * * * 37 * * * 38 * * * 39 * * * 40 * * * 41 * * * 42 * * * 43 * * * 44 * * * 45 * * * 46 * * * 47 * * * 48 * * * 49 * * * 50 * * * 51 * * * 52 * * * 53 * * * 54 * * * 55 * * * 56 * * * 57 * * * 58 * * * 59 * * * 60 * * * 61 * * * 62 * * * 63 * * * 64 * * *

Alans-Mac-mini:~ alanmedlock$

Any help appreciated

Cheers

Alan

[AlanWM]

Update Before I left home this morning I noticed that the first two lights were steady, solid white. However I could not connect with either wifes or my own phone.

[lincolnmark]

Has just kicked in and working

[harkin252]

Hi when I woke this morning I noticed I had on phone signal. I have been using the sure signal for over a year now. Anyways I have fallowed the instructions above.

My serial number is  

40132618865.

Seed test results

download speed 8.05 mbps  

upload spead 0.71 mbps.

Ping test results

ping 44ms

Jitter 1ms

IP Address

86.149.230.157

The trace reached my local router in 4ms,

 but timed out after 11 attempts. A total of

30 attempts were made but the trace timed

out after the 11 attempt.