Hi,
Just got a new version 3 Sure Signal and have been unable to get it to work.
The Power - flashing, Internet - solid orange, In Service - off, In Use – off
I have conducted the tests as per your trouble shooting guide and the results are as follows:
Router:
BT SMART HUB (HOME HUB 6)
Speed Test:
Download 51.66Mb/s
Upload 10.79Mb/s
Ping Test:
Ping 19ms
Jitter 1ms
External IP Address:
86.128.21.8
Sure Signal Serial No:
42163733035
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 17 ms 17 ms 17 ms 31.55.185.180
5 25 ms 18 ms 19 ms core1-hu0-17-0-1.colindale.ukcore.bt.net [195.99.127.148]
6 24 ms 20 ms 18 ms 195.99.127.83
7 18 ms 18 ms 18 ms t2c3-et-3-1-0-0.uk-lon1.eu.bt.net [166.49.211.236]
8 42 ms 17 ms 18 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Best Regards
Ian
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