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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74023 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229900 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203995 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

SureSignal down 2+ weeks, please fix

My SureSignal (SN 21224662995) has been out for 2 weeks. I've got correct ports forwarded and am within lower upload speed limit.  I've tried de-registering it & re-registering it to myself and several hard resets - nothing seems to work. It is now s...

marekp by 2: Seeker
  • 12906 Views
  • 8 replies
  • 0 thanks

Sure Signal not working - No Lights

Sure Signal has worked for last 7 months. Over the weekend I lost my phone signal and when checking the Sure Signal there were no lights. Checked the power source and that's OK. Factory reset is meaningless as you can't tell if it resets. Anyway, sti...

andwye by 2: Seeker
  • 12059 Views
  • 2 replies
  • 0 thanks

VSS v.1 still no joy

Hi everyone Have had a VSS v.1 from the start.  Have always had trouble with it and yet again I am trying to give it the benefit of the doubt. The VSS had been unplugged for some months (or even longer possibly) whilst some renovation work was carrie...

DeanUK by 4: Newbie
  • 16889 Views
  • 18 replies
  • 0 thanks

Changed plan now sure signal not working

Hi tech team, since changing price plan on 31st Jan my sure signal isn't working. I've tried resetting the box also Ive de and re-registered. Only "on" light is lit. Serial number is 21230671071. Thanks in advance.

efer by 2: Seeker
  • 13855 Views
  • 8 replies
  • 0 thanks

Resolved! K4505-Z Mobile Connection Not Possible

Hi,By now, I have realised that this problem is pretty common and there are many discussion threads for it. Well, I am having the same problem and have tried out the following so far -  - Upgrade to the latest 10.3 version- Uninstall and reinstall- C...

Resolved! SureSignal - does it work for voice and SMS?

Apologies if this is an obvious question but I have googled and gone through other posts to no avail.  All the stuff I read about Sure Signal focuses on improving data connections (3G etc), but doesn't seem to mention if it ups the signal/coverage fo...

dag1011 by 3: Seeker
  • 11658 Views
  • 1 replies
  • 0 thanks
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