Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Everitt1984]

Hi

It was working perfectly before so not sure there's any need to try at a different location as its only a few months old & stopped working since the fibre install.

[Everitt1984]

Hi

It's definitely something in my set up!!!!!!!!!
It's stopped working since the fibre install...

[MarcA]

Thanks for the update, I gave up with it and returned the Sure Signal and cut my losses!

Cheers

[peleep]

hi.

HELP please!!!! . I have  brand new V3 Vodafone Sure Signal and it isn't working for me.

Initial setup was very promising, regstering on my vodafone account, and the lights came on etc.

Since then I continue to get:

Power: Flashing

Internet: Solid Orange

In Service: Off

In Use: Off

I previously had a V1 VSS, running without any problems.

Yesterday your Vodafone Sure Signal support re-synced my V3 VSS. Now i get the following light sequence:

Power: Flashing

Internet: off

In Service: Orange

In Use: Orange.

ANNOYING!

My internet provider = Sky.

My modem: standard Sky Sagem router (the one before the Sky hub).

Speed test: Down 7.95mbps. Up 0.86mbps.

Ping 29ms. Jitter 6ms

IP address: 94.13.207.22.

My V3 VSS Serial: 40131974467.  MAC: B0:46:FC:9C:B4:98

Traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 skyrouter.home (192.168.0.1) 4854.520 ms 2.071 ms 1.779 ms
2 5e0dcf3e.bb.sky.com (94.13.207.62) 23.222 ms 23.656 ms 24.499 ms
3 * * *
4 ip-84-38-37-200.easynet.co.uk (84.38.37.200) 25.628 ms
ip-84-38-37-202.easynet.co.uk (84.38.37.202) 28.672 ms 30.827 ms
5 0278091b.bb.sky.com (2.120.9.27) 29.973 ms
027808f3.bb.sky.com (2.120.8.243) 26.057 ms
0278091b.bb.sky.com (2.120.9.27) 31.231 ms
6 bu4.gr10.telon.uk.easynet.net (89.200.135.145) 25.286 ms 23.680 ms 24.096 ms
7 amdgw1.arcor-ip.net (195.69.145.123) 32.160 ms 32.769 ms 41.843 ms
8 92.79.213.137 (92.79.213.137) 37.098 ms 36.247 ms 36.109 ms
9 85.205.116.10 (85.205.116.10) 50.793 ms 51.090 ms 50.256 ms
10 * * *

[NWR]

I have only just installed this new version of SureSignal. It worked fine for a few days and my phone was showing 3G and white lights on the SureSignal. Then I got the flashing power light and the steady amber service and users lights.

As requested, here is the info for my setup:

Speed test

download - 30.52

upload - 5.25

Ping test

Line Quality A MOS 4.39 Ping 33ms Jitter 2ms packet loss 0%

External IP

151.230.48.79

Sure Signal Ser No

40131984656

Traceroute results

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 cluster4.vap.vodafone.co.uk (212.183.133.177) 4.032 ms 3.536 ms 4.251 ms
2 * * *
3 cluster4.vap.vodafone.co.uk (212.183.133.177) 25.744 ms 27.791 ms 27.547 ms
4 cluster4.vap.vodafone.co.uk (212.183.133.177) 29.657 ms 26.042 ms 27.914 ms
5 cluster4.vap.vodafone.co.uk (212.183.133.177) 26.931 ms 27.979 ms 28.953 ms
6 cluster4.vap.vodafone.co.uk (212.183.133.177) 41.462 ms 34.243 ms 35.596 ms
7 cluster4.vap.vodafone.co.uk (212.183.133.177) 34.432 ms 35.155 ms 36.515 ms
8 cluster4.vap.vodafone.co.uk (212.183.133.177) 52.067 ms 54.957 ms 51.967 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *

(it is currently up to line 38 at the moment, but they are all the same ***)

Can you enlighten me?

[NWR]

Hi,

I have changed nothing. Done nothing. However, everything is now working with my SureSignal.

[Everitt1984]

Hi

I've tried de registering and then re registering, no change.

My ISP claim no responsibility, they say all ports are open and they do not block anything blah blah.

I've tried a full factory reset for both router and ss. Then tried re opening all ports and static ip as per the previous advice.

All roads lead to solid orange x2 and flashing red!

I know you said before there are too many routers etc, but surely if you know of one that definitely works with bt fibre optic and your device, please just tell me one so u can get this thing working!!

[Retired-James]

Hi Guys,

@ semtex65 – I can see that this isn’t in the whitelist and I’ve requested for it to be added.

@ peleep – Can you try to lower the firewall settings on your router because I’ve seen a few instances where this has caused a problem with the version 3’s.

@ NWR – I’m glad to see that you’re up and running.

@ Everitt1984 – unfortunately we don’t have a list of compatible routers but as long as they have a built in bridge it will work.

The only other thing that I can suggest is to make sure that the router has uPnP enabled to help get the connection established.

If you can do this and then reset the Sure Signal again and also try a different connection if possible, it will help identify where the problem lies.

James

[peleep]

hi James. i do not have a firewall active.

[Retired-Andy]

Hi peleep,

Thanks for the information.

I’ve checked your serial number and can see that your Sure Signal last connected to our servers yesterday at 03:24, have the lights changed at all?

If you have a version 1 unit that works fine, it would suggest that the version 3 may be faulty. To confirm this, try it on a different internet connection (a family member, friend etc.).

If you do see exactly the same lights, then you’d need to send the Sure Signal for repair.

Hi London1987,

The light sequence that you’re seeing shows that your Sure Signal is being configured.

This process can take up to 6 hours. Once it’s completed, you should see steady power, internet and service lights.

If you’re not, can you post your Sure Signal serial number please so we can dig a little deeper?

Cheers,

Andrew