machotspur.
Some more info would be good for the people here to know.
Who is your ISP?
What make/model/version/rev firmware is your router? (A sticker on the bottom perhaps will have that info.)
(Some of BT's "Business Hubs" are known to be troublesome.)
Are you able to access your router's configuration pages? (You may need to tweak some settings.)
Are you trying to setup the VSS at home, or in an office.
If an office...
Are there any other systems on site that use eithter PPtP/L2TP VPN's on site, as an endpoint (server?)
Microsoft Small Business Server's remote login/admin portals etc.
If so, unless you can get those service ports changed away from the usual defaults, it's going to be nigh on impossible for the VSS to work, unless you have a router that can do selective port forwarding based on external IP addresses. (most of the plastic domestic things, and many so called business items, cant do those tricks.)
If you have any LAN HUB's in circuit between the VSS and the router, change them for "SWITCH's", or connect the VSS directly to the router. I found that if there is a HUB in line, they don't get an IP address to use. (An anti hacking precaution perhaps? I tried with several HUB's, so it's not as if there is one with a problem.)
I have one working at home now, directly connected to the (Netgear) router with no special firewall rules or port forwards for it at all, but I have had to kill off my own PPtP/L2TP VPN, to free up the needed ports for the VSS. This was to prove to myself as much as anyone, that what I suspected, was the problem. Now all I have to do, is persuade office management and IT, to do the needed here at work so we can get our phones working again inside our tin clad office building.
The IP ports that must not be restricted or blocked at your end are.
8
50
53
67
68
123
500
1723
4500
5000
The above ports must also not be restricted/blocked by your ISP, or your routers outgoing firewall rules.
As above, I have found you do not need to "forward" them to the VSS's internal IP address.
Assigning a stattic IP address to the VSS does appear to help however, but again, I have seen it work without such things set. It would make sence in a corporate environment to give it a stattic IP address within your LAN, if just for future diagnostic/fault tracing needs. (You can only do that by adjusting settings in your routers DHCP configuration setting pages, or the same service configuration settings in whatever is doing DHCP for your company LAN.
Some specific ISP's routers need some "High Port ranges" forwarding it seems, I've not had that problem.
33433 - 33445 for instance is documented in various places. Other ranges have been mentioned for some ISP's.
(In which case, you will need to assign a stattic LAN IP address to the VSS, so you will need to access your routers configuraion settings.)
Even when everything is "just so". For the initial connection/sign-in/firmware update etc to complete, can take between an hour and a full day! Realy it can! (And while it is doing that, there is "a lot" of network traffic...
A restart after a power outage, can take up to an hour for the things to fully come back to life so you can use the service from your phone.
There again, it can be as quick as 10 minutes.
Be careful with the reset button. It appears that just does a "Factory Reset", after which, it needs to go through a full firmware update cycle when it can again see Vodafones backoffice systems. That's the restart that can take some hours to complete again, during which, if you watch it, it will appear to reboot/restart a few time all by itself.
Only do that perhaps, if you've had a very short power outage, that caused it to not cleanly reset itself. In that case, in the first instance, turn it off for a while (5 mins) then back on. If it still doesnt come back, maybe then consider the reset button.
The above questions/observations are based on my own personal experience with one of these gadgets (a SureSignal V3) and after "a lot" of reading here and elsewhere, plus asking questions of several other people "in the know."
Take care.
Best Regards.
Dave Baxter.
Technical Manager: AR-UK Ltd.
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Jenny
