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Retired-Lee · ‎10-01-2013

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

Power: Flashing
Internet: Off
In Service: Solid Orange
In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

Your speed test results from here
Your ping test results from here
Your external IP address from here
Your Sure Signal serial number
The results of a traceroute

Traceroute command:

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply

On a Mac:

Open Terminal (Applications, Utilities)
Type 'traceroute 212.183.133.177'
Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

grolschuk · ‎23-10-2014

I don't know the router at all, but a quick google suggests it is able to accept inbound VPN connections

So if Cisco have done their job right with the interface, there should be an option to say that you are running VPN services that are not to be handled by the router.

This is often known as VPN Passthrough, but could be called something else.

Your IT guys will need ot make sure that is enabled/disabled as required to allow IPSEC VPN through... And if you don't use the VPN on the device at all, open it up for all protocols for good measure (PPTP would be the main one)

arukDave · ‎23-10-2014

MTU tweaking?

Plus...

The router needs to be able to use different forwarding rules depending on the external source IP addresses that traffic arrives from*, not based just on ports and protocols. As there may be other legitimate traffic using the same ports and protocol(s) from other IP addresses. "Road Warrior" or home workers on company VPN's etc.

Not all stand-alone routers can do that sadly.

* If you scroll back through this list archive, you'll find the details of Vodafone's SS server farm addresses. ONLY traffic from those addresses need to go to the Sure Signal.

Regards.

Dave Baxter.

(not vodafone)

simonblackaby · ‎21-10-2014

Hi, I'm still unable to get the sure signal to work; the orange lights are still solid.

Speed Test: Ping 12ms, Download 7.65Mbps, Upload 7.54Mbps

Ping Test: 18ms

IP addess: 192.76.8.11

Serial Number: 42143536367

Traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1 10.27.231.254 (10.27.231.254) 5.240 ms 6.533 ms 3.587 ms

2 * * *

3 lin-coucs1-int-a.backbone.ox.ac.uk (192.76.34.29) 2.972 ms 2.640 ms 5.342 ms

4 lin-coucs1-int-b.backbone.ox.ac.uk (192.76.34.30) 10.184 ms 10.928 ms 6.903 ms

5 lin-neptune-int-a.backbone.ox.ac.uk (192.76.34.93) 4.281 ms 4.011 ms 5.624 ms

6 lin-neptune-ext-b.backbone.ox.ac.uk (163.1.120.2) 7.400 ms 8.615 ms 16.977 ms

7 lin-joucs1-ext-a.backbone.ox.ac.uk (192.76.34.193) 4.964 ms 4.521 ms 3.862 ms

8 xe-1-2-0.oxfo-rbr2.ja.net (193.63.109.109) 2.403 ms 2.969 ms 3.849 ms

9 ae2.read-rbr2.ja.net (193.63.108.133) 6.661 ms 4.593 ms 4.271 ms

10 ae1.read-rbr3.ja.net (193.63.108.130) 3.669 ms 4.390 ms 3.473 ms

11 ae21.londpg-sbr1.ja.net (146.97.37.205) 5.062 ms 5.417 ms 7.331 ms

12 ae30.londtw-sbr1.ja.net (146.97.33.6) 9.572 ms 5.465 ms 9.192 ms

13 ae29.londtn-sbr1.ja.net (146.97.33.10) 5.948 ms 5.622 ms 7.085 ms

14 ae0.lond-gw-ixp4.ja.net (146.97.35.182) 18.185 ms 44.443 ms 10.837 ms

15 lndgw2.arcor-ip.net (195.66.224.124) 50.926 ms 6.987 ms 8.915 ms

16 85.205.0.86 (85.205.0.86) 8.462 ms 7.719 ms 6.974 ms

17 * * *

18 * * *

19 * * *

20 * * *

21 * * *

Thank you

grolschuk · ‎21-10-2014

Hi Simon,

By the look of your tracert output, you are using the oxford uni network?

Are you a student there, or are you part of the IT team trying to make the suresignal work?

If a student, I would suggest getting in touch with your IT services department, as they will have a little more than just a 'home broadband router' in place to connect you out to the internet.

And the chances are that much more than web access is going to be blocked... The suresignal will be trying to create a secure VPN tunnel back to vodafone, and that could well be being blocked.

djctec · ‎22-10-2014

same issue here

vss just been replaced by vodafone for this issue and new box doing the same too.

Was working fine until two weeks ago so not sure why its all stopped...

Serial #
42143541961

speedtest
----------
10ms
29.96Mbps down
5.27 Mbps up

pingtest
---------
Ping 12ms
jitter 1ms

IP
----------
main 78.32.203.42

we also have 2 failover lines of 212.159.54.226 and 92.27.155.218 (are all of these whitelisted)

Traceroute
----------

C:\Users\User>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms my.router [78.32.203.41]
2     9 ms     9 ms     9 ms lns16.the.dsl.enta.net [188.39.0.22]
3     8 ms     9 ms     8 ms gi1-6.the.dist.dsl.enta.net [188.39.0.21]
4     9 ms     8 ms     8 ms te2-2.telehouse-east3.dsl.enta.net [78.33.141.81]
5    10 ms     9 ms     9 ms te5-6.telehouse-east2.core.enta.net [62.249.192.125]
6    10 ms     9 ms     9 ms te0-0-0-0.telehouse-east3.core.enta.net [188.39.127.129]
7    71 ms    11 ms    11 ms lndgw2.arcor-ip.net [195.66.224.124]
8    11 ms    10 ms    10 ms 85.205.0.86
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Trace complete.

0scar · ‎22-10-2014

Hi,

As my earlier post, my box still not working after multiple attempts. now i have sent back to SS3 to Vodafone, they have said its is faulty, but just my luck they do not have any Sure signal(any version) stock left. even though VF website says otherwise see link below.

http://shop.vodafone.co.uk/shop/mobile-phone/accessories/SKU75375-white&showType=excVat&segmentType=...

Can you guys check if there is any stock avaiable in one of your branch near my house which from where i can pick it up ? and test sure signal again?

my post code is : sw16 3SJ

so i have entered week 9 with horrible/no Signal in/near my house.

Also as many customer asking to check if the ips are in VF Whitelist. can you check mine please (81.151.91.179)

Thanks,

Oscar (Not happy customer).

drewpost · ‎22-10-2014

I am experiencing this issue all day today. I have restarted and moved the sure signal to different ethernet ports, different cables etc all with the same reults. All other browsing is absolutely fine.

Speed Test

24ms ping, 73.33 down, 78.89 up

Ping

34ms ping, 3ms jitter

External IP

86.53.119.230

Sure Signal Serial

40134937677

Traceroute

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

1 192.168.1.1 (192.168.1.1) 1.135 ms 0.371 ms 0.327 ms

2 86.53.119.229 (86.53.119.229) 4.228 ms 4.273 ms 4.234 ms

3 xe-0-0-0.jar-001.the.uk.easynet.net (135.196.65.116) 4.970 ms 6.365 ms 4.469 ms

4 te0-4-0-6.gr10.telon.uk.easynet.net (87.86.77.14) 9.382 ms 7.144 ms 8.506 ms

5 * * *

6 85.205.0.86 (85.205.0.86) 5.787 ms 6.187 ms 5.795 ms

7 * * *

8 * * *

9 * * *

10 * * *

11 * * *

12 * * *

13 * * *

14 * * *

15 * * *

16 * * *

17 * * *

18 * * *

19 * * *

20 * * *

21 * * *

22 * * *

23 * * *

24 * * *

25 * * *

26 * * *

27 * *traceroute: sendto: Can't assign requested address