Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[MarkOne]

jeroen.hoencamp@vodafone.com

[Dodge_Kev]

Yes, that's it.

[arukDave]

jeroen.hoencamp@vodafone.com

I feel an email "carpet bomming" session developing.

But lets keep it factual.

Regards.

Dave Baxter.

[MarkOne]

To give feedback or to escalate, people could also try: http://campaigns.vodafone.co.uk/jeroenhoencamp/

[Mustardears]

Hi,

I have the symptoms as discribed above. Has been working fine for a few weeks but on Friday it stopped working. Nothing since.

Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Jim>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1

2 27 ms 29 ms 27 ms 88-108-192-1.dynamic.dsl.as9105.com [88.108.192.

1]

3 28 ms 28 ms 29 ms 85-210-251-223.dynamic.dsl.as9105.com [85.210.25

1.223]

4 40 ms 55 ms 30 ms 85-210-251-206.dynamic.dsl.as9105.com [85.210.25

1.206]

5 29 ms 29 ms 29 ms host-78-144-1-18.as13285.net [78.144.1.18]

6 31 ms 38 ms 28 ms host-78-144-0-162.as13285.net [78.144.0.162]

7 29 ms 33 ms 33 ms lndgw2.arcor-ip.net [195.66.224.124]

8 29 ms 31 ms 29 ms 85.205.0.93

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.



Ping Test: 33ms

Jitter: 7ms

External IP: 88.108.205.202

Download: 3.79Mbps

Upload : 0.39Mbps

Sure Signal serial number: 42143134999

Hope you can help?

Jim

[Retired-Laura]

Hi guys,

@MarkOne – Thanks, for the update that this is now resolved.

If you need anything else please let us know.

@Dodge_Kev – Looking at this it’s showing that your Sure Signal is not registered.

Please re register your device through MY Vodafone, let us know if this is still not working for you, please let us know the light sequence you’re having.

@rikboz – I can see that you IP address isn’t on the IP white list I have requested for this to be added.

@Mustardears – Please can you list the light sequence that you’re seeing on the Sure Signal as all of the speeds and the information you’ve provided look ok from this side.

Also if you can let us know which type of router you’re using.

Cheers,

Laura

[Mustardears]

Hi Laura. Exactly as per the heading of the post...Power - Flashing, Internet - Off, In Service - Solid Orange In Use - Solid Orange.

Talk Talk router SN 21530317647S2 Don't know model number. ISP confirmed that all ports are open. Have now reset router to get new IP address which is very similar. Do you want to see the results. So frustrated as the unit is only 6 weeks old. I know that you have no stock in shops or online to provide a new one but I totally depend on having a signal.

[Mustardears]

Laura, I could re-register the Version 2 Sure signal I have that was working within the last couple of months and see if that produces any eureka moments if you think that may help in any way?

[Mustardears]

No wonder people are leaving Vodafone in droves and they score so badly with Which. My 6 year old Sure signal finally gave up the ghost a few weeks ago so rather than mess about I decided to spend £100 buying a new one to benefit from the warranty and latest technology. Having worked perfectly well for a couple of weeks it has stopped communicating with Vodafone (apparently) and can be returned to Vodafone for a repair!! REPAIR?? What am I meant to do in the meantime? It's not fit for purpose and needs replacing. Even your corner shop would offer better customer service. Despite asking to speak with somebody in authority through a call back on my LANDLINE, guess what? They phone me on my mobile....that has no signal because I dont have a Suresignal that works! Having phoned back from my landline to explain and to ensure they phone my landline.....they phone me on my mobile again! Ahhhhh! It's simple. I've been with Vodafone for 20 years, have bought a product that's faulty, two solid lights and a blinking power light, and they offer no customer service at all and their attitude and inability to phone my landline has just made this loyal customer about as anti Vodafone as possible.

[MarkOne]

@Mustardears

I'm sure each individual tech is doing what he or she can. But the overall service is indeed awful.  Chat and phone service is inaccessible and useless. In this forum you have to go through several DAYS of "What lights are on?" "Have you rebooted?" "Have you tried another cable?" before the possibility of any serious diagnosis starting.  A simple phone call would probably resolve most of these issures promptly.

I'm going to investigate the alternatives:

[removed according to House Rules]

so I can dump all four of my Vodafone contracts.