Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[STKBOTH]

Hi,

Just had a replacement unit which is still exhibiting the same problems as the original. - Not connecting.

details as requested below:

SPEEDTEST

Down: 1.73 Mbs

Up: 1.24 Mbs

Ping 109 mS

PINGTEST

Ping: 102 mS

Jitter 18mS

SERIAL NUMBER

42144632595

TRACERT

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\TOTH>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1     3 ms     3 ms     3 ms   172.30.15.1
2    22 ms   18 ms   23 ms   192.168.109.161
3     *        197 ms   41 ms   192.168.108.169
4     91 ms  93 ms   93 ms   192.168.108.170
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Hopefully you can help,

Paul.

[STKBOTH]

Forgot the IP Address:

85.159.172.29.

Paul

[hutchweb]

Sorry, pretty rubbish post yesterday.

This is the second ss3 we have tried here. Anna is 84 and uses text a lot as she is partially deaf. Has moved to new flat and is too low to get consistent signal, hence need for sure signal.

Required info:-

21mb down

1mb up

Ping 24ms

jitter 0ms

External IP 185.41.24.182

Serial no.42150257105

C:\Users\Anna>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1

2 9 ms 9 ms 9 ms 192.168.25.1

3 10 ms 10 ms 10 ms 185.41.24.177

4 17 ms 43 ms 19 ms 172.16.12.121

5 16 ms 15 ms 15 ms 172.16.10.18

6 15 ms 15 ms 15 ms gi0-0-0-4.nr11.b015593-1.lon01.atlas.cogentco.co

m [149.11.142.165]

7 19 ms 16 ms 15 ms te0-0-1-1.rcr11.b015593-1.lon01.atlas.cogentco.c

om [154.25.1.93]

8 16 ms 20 ms 17 ms be2427.ccr21.lon01.atlas.cogentco.com [154.54.38

.201]

9 15 ms 15 ms 15 ms 195.2.22.21

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

Netgear N300 router with fixed ip and ports forwarded, 8,50,123,4500,500.

Still sitting there with red light flashing.

Best regards

Adrian

[nbusin]

Hello,

My SS V3 is having the issue.  Flashing red,  internet off and 2 solid orange.    Tried resetting and still getting the same.

Speedtest:

Down= 94.60 Mbps

Up= 94.50 Mbps

Ping=1ms

Pingtest: 5ms

Jitter=0ms

My IP: 213.249.190.43

SS V3 serial:  40124241692 

Traceroute:  

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 router.asus.com (192.168.1.1) 0.464 ms 0.158 ms 0.127 ms
2 213.249.190.41 (213.249.190.41) 0.470 ms 0.340 ms 0.337 ms
3 62.7.62.177 (62.7.62.177) 1.928 ms 1.680 ms 1.654 ms
4 core1-pos0-14-0-11.faraday.ukcore.bt.net (194.72.4.53) 2.147 ms 2.137 ms 2.173 ms
5 62.6.201.175 (62.6.201.175) 2.143 ms
62.6.201.173 (62.6.201.173) 2.302 ms
62.6.201.175 (62.6.201.175) 2.294 ms
6 lndgw2.arcor-ip.net (195.66.224.124) 7.564 ms 5.573 ms 5.460 ms
7 85.205.0.93 (85.205.0.93) 4.041 ms 4.060 ms 3.576 ms
8 * * *
9 * * *

[mariazach]

Hello! Here my details. Thanks

Speed test: 16.81
ping 52
IP 2.25.50.105
Sure Signal Number 40133824769
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  brightbox.ee (192.168.1.1)  3.541 ms  1.273 ms  1.856 ms
 2  213.1.112.26 (213.1.112.26)  8.965 ms  8.512 ms  8.084 ms
 3  213.1.114.126 (213.1.114.126)  9.258 ms  9.053 ms  9.038 ms
 4  213.1.67.134 (213.1.67.134)  9.617 ms  9.382 ms  9.644 ms
 5  87.237.20.136 (87.237.20.136)  11.256 ms
    87.237.20.142 (87.237.20.142)  10.793 ms
    87.237.20.138 (87.237.20.138)  11.438 ms
 6  87.237.20.32 (87.237.20.32)  10.570 ms  10.737 ms  10.956 ms
 7  80.150.170.17 (80.150.170.17)  17.707 ms
    62.157.248.233 (62.157.248.233)  14.416 ms
    80.157.131.33 (80.157.131.33)  16.256 ms
 8  87.190.232.58 (87.190.232.58)  24.668 ms  26.426 ms  25.200 ms
 9  ae22-xcr1.lns.cw.net (195.2.30.61)  24.484 ms  48.263 ms  25.463 ms

[m1kegibson]

Hi

I am having no luck getting my new Sure Signal to work 

• I have registered it on line - no issues with registration, got confirmation e-mail
• I have plugged it in to Router - TP-Link TD-W8980 - green ethernet indicator on VSS flashes (ethernet ok)
• I have assigned a fixed IP address to it
• Device shows as having IP assigned in device list on router
• I have port forwarded the set of ports listed in thread to the fixed IP I assigned to it
• I have reset several times, each time leaving an hour between attempts
• On each attempt, white internet light flashes slowly for a little while then ..
• Power light flashes; two right hand indicators (service and users) steady orange; internet light off
• My broadband is through Sky Broadband

Details regarding the various tests are below.

Please help!

Mike

TEST RESULTS

Speed Test:  DL: 5.02Mbps UL 0.65Mbps

Ping Test:     B* Ping: 28ms Jitter: 1ms

IP:                 93.96.220.47

VSS Serial:   40130435932

Traceroute (MAC)

Karens-MacBook-Pro:~ Family$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 2.296 ms 1.398 ms 0.890 ms
2 * * *
3 02780958.bb.sky.com (2.120.9.88) 27.678 ms 25.045 ms
02780956.bb.sky.com (2.120.9.86) 23.362 ms
4 lndgw2.arcor-ip.net (195.66.224.124) 28.423 ms 25.000 ms 25.883 ms
5 85.205.0.93 (85.205.0.93) 25.011 ms 23.389 ms 23.836 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
. . . and continues like this to 64

[m1kegibson]

Any chance of some help?

[iansjones]

I have the same sort of issue

All worked great on plusnet moved to BT infinity Fibre and VSS not working.

Flashing red power light and static orange lights 3 and 4

Speed Down 35 up 8

ping 37 ms

external IP is 217.36.8.32 to 217.36.8.45 Static ip Range VSS is assigned to 8.45

seriel no. 40140919354

Trace-

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  vigor.router (192.168.1.1)  0.514 ms  0.169 ms  0.162 ms

 2  host81-148-96-1.in-addr.btopenworld.com (81.148.96.1)  62.427 ms  58.236 ms  72.487 ms

 3  213.120.178.141 (213.120.178.141)  32.523 ms  59.976 ms  54.646 ms

 4  213.120.177.98 (213.120.177.98)  57.539 ms  41.654 ms  71.180 ms

 5  213.120.178.65 (213.120.178.65)  29.776 ms  43.262 ms  41.209 ms

 6  217.41.168.107 (217.41.168.107)  49.117 ms  45.581 ms  58.614 ms

 7  109.159.249.122 (109.159.249.122)  58.038 ms

    acc1-te0-4-0-9.l-far.21cn-ipp.bt.net (109.159.255.192)  56.138 ms

    acc1-te0-4-0-11.l-far.21cn-ipp.bt.net (109.159.255.194)  57.840 ms

 8  core4-te0-0-0-19.faraday.ukcore.bt.net (109.159.249.47)  70.269 ms

    core4-te0-0-0-18.faraday.ukcore.bt.net (109.159.249.45)  66.926 ms

    core3-te-0-0-0-18.faraday.ukcore.bt.net (109.159.249.41)  31.630 ms

 9  62.6.201.215 (62.6.201.215)  56.902 ms

    host213-121-193-97.ukcore.bt.net (213.121.193.97)  55.273 ms

    62.6.201.187 (62.6.201.187)  58.507 ms

10  lndgw2.arcor-ip.net (195.66.224.124)  61.848 ms  52.888 ms  31.664 ms

11  85.205.0.93 (85.205.0.93)  43.708 ms  38.281 ms  74.439 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

Please help as if i cannot get this working soon i will cancel Vodafone and move everything to EE as they dial straight over the Wifi

[arukDave]

Iansjones:

In your Vigor router, make sure the MTU value is set for 1500 (or 0)  And also make sure fragmented packets are allowed.

Do you have your router handling the VSDL line directly, or is there an "Openreach" modem between the router and "the line"?   (Ours has the VDSL modem built in.)

The VSS would normaly have a static LAN IP, but it looks like you may have aranged for it to have a public IP.  Should work if that is reachable from the www, but ???    It's not pingable from here!    (But our VSS is pingable on our LAN.)

Regards.

Dave B.

[iansjones]

ArukDave,

Thanks for the words but the max is 1492. it wont allow me to set 1500.

Yes mine has the vdsl built in it is 2860.

Worked fine with Plusnet