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Retired-Lee · ‎10-01-2013

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

Power: Flashing
Internet: Off
In Service: Solid Orange
In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

Your speed test results from here
Your ping test results from here
Your external IP address from here
Your Sure Signal serial number
The results of a traceroute

Traceroute command:

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply

On a Mac:

Open Terminal (Applications, Utilities)
Type 'traceroute 212.183.133.177'
Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

arukDave · ‎28-02-2015

Iansjones:

OK, ours is from memory a 2870 or similar, also on BT Infinity Fibre (originally with the Outreach VDSL modem, and a Business Hub. Now with the Draytek on it's own.)

In the same config page where the MTU is, check the box (again I forget the exact name) to allow fragmented packets. That seems to let things work.

I guess it only takes one hop in the link between the VSS and their servers to have a lower MTU value, and the packets get split. If the router doesnt let such stuff pass, it never works.

When the Internet LED stays slowley pulsing, leave it be, and let it get on with things. It should eventually sort itself out, but it can in some instances take a very l o n g time!

Hope something helps.

Dave B, will be out of the UK for a week now.

Retired-Matt_B · ‎28-02-2015

Hi @harkin252,

Could you please let us know the Sure Signal serial number?

Thanks,

Matt

iansjones · ‎28-02-2015

Dave,

Thanks for that but it doesnt work. for 2 reasons

1 they are all set but they are on differant screens anyway.

2. I have plugged it into a plusnet connection and it worked straight away same hardware etc.

So conclusion is - IT IS NOT an issue at my end it is an issue on the BT Network.

maybe it is because i have static IP's i dont know.

or maybe the ip range is blocked.

But this is (removed according to House Rules) that Vodafone dont help or even acknowledge it.

So the only way i can get this to work at the momment is to run 2 broadband lines.

1 for the VSS and the other for normal use.

harkin252 · ‎26-02-2015

Hi I am having the same problem my results are

http://www.speedtest.net/

ping 47ms

download speed 7.20 mbps

upload speed 1.01

http://www.broadbandspeedchecker.co.uk/

download speed 9.77 mbps

upload speed 1.74

http://www.which.co.uk/technology/computing/guides/speed-test-your-internet-connection/

download speed 7.83 mbps

upload speed 2.99

ping 1.30

average download 8.26

average upload 1.91

average ping 1.14

IP Address is 81.147.182.118

Your IPV6 Address is :ffff:5193:b676

serial number

trace route result

1 bthomehub (192.168.1.254) 2.517 ms 1.803 ms 1.800 ms

2 217.32.142.96 (217.32.142.96) 20.874 ms 23.715 ms 20.568 ms

3 217.32.142.126 (217.32.142.126) 21.699 ms 22.603 ms 21.492 ms

4 213.120.158.226 (213.120.158.226) 33.049 ms 27.960 ms 26.713 ms

5 31.55.165.41 (31.55.165.41) 27.404 ms 27.002 ms 26.676 ms

6 31.55.165.107 (31.55.165.107) 27.352 ms 26.854 ms 27.135 ms

7 109.159.250.54 (109.159.250.54) 26.560 ms

acc1-10gige-11-2-0.mr.21cn-ipp.bt.net (109.159.250.78) 26.848 ms

acc1-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.66) 26.509 ms

8 core1-te0-12-0-4.ilford.ukcore.bt.net (109.159.250.133) 34.159 ms

core2-te0-5-0-1.ealing.ukcore.bt.net (109.159.250.145) 35.610 ms

core1-te0-13-0-14.ilford.ukcore.bt.net (109.159.250.174) 35.259 ms

9 peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 34.295 ms 34.907 ms

peer1-xe3-0-0.telehouse.ukcore.bt.net (109.159.254.215) 34.737 ms

10 lndgw2.arcor-ip.net (195.66.224.124) 42.325 ms 41.363 ms 39.810 ms

11 85.205.0.86 (85.205.0.86) 35.509 ms 34.960 ms 35.169 ms

harkin252 · ‎28-02-2015

Hi @Matt_B the serial number is 40132618865.
Slight problem it has been on plugged since yesterday as we have been having problems with the home hub5 wireless and are currently trouble shooting that also. I don't feel the two issues are connected as the issue with the sure signal has been going on for 2.5 weeks an the hub issue has only started a since last weekend.

Jenny · ‎02-03-2015

Hi @harkin252

The BT Home Hub 5 has a setting called Smart Setup, please ensure that this is disabled in your router settings and this shoud then work.

Thanks,

Jenny

harkin252 · ‎28-02-2015

Hi @ Matt_B the sure signal is plugged in again now

jennypinetops · ‎04-03-2015

HI

My Sure Signal Version 3 is showing a fast flashing power light, there is no internet light. in service and in use are solid lights. Below are test rsults as requested

Your speed test results from 2.27mps
Your ping test results from15ms
Your external IP address from151.184.224
Your Sure Signal serial number 42144708460
The results of a traceroute

Microsoft Windows [Version 6.1.7601]

C:\Users\Jenny>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 1238 ms <1 ms <1 ms 192.168.0.1

2 132 ms 44 ms 8 ms 213.1.112.248

3 8 ms 14 ms 7 ms 213.1.117.254

4 11 ms 11 ms 11 ms 213.1.67.246

5 12 ms 12 ms 12 ms 87.237.20.136

6 12 ms 12 ms 12 ms 87.237.20.32

7 13 ms 15 ms 15 ms 80.157.131.9

8 27 ms 25 ms 26 ms 87.190.232.58

9 27 ms 26 ms 27 ms ae22-xcr1.lns.cw.net [195.2.30.61]

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.

18 * * * Request timed out.

19 * * * Request timed out.

20 * * * Request timed out.

21 * * * Request timed out.

22 * * * Request timed out.

23 * * * Request timed out.

24 * * * Request timed out.

25 * * * Request timed out.

26 * * * Request timed out.

27 * * * Request timed out.

28 * * * Request timed out.

29 * * * Request timed out.

30 * * * Request timed out.

Trace complete.

can you help please

Jenny

sidpr · ‎07-03-2015

Hi

I have just installed a new SSV3. I have previously had a both a V1 and A V3 working on the Belkin router.

I connect the router, it appears in the DHCP list, but after 20 seconds of steady red light and white flashing internet light the lights switch to flashing red light and steady orange in use and in service lights. I have followed the online guides and opened the ports as recommended. I have also disabled the firewall for the SS mac address.

Here is the diagnostics.

1. Speed 5.79 download 0.65 upload

2. Ping 31 ms Jitter 6ms

3. IP = 84.45.205.177

4. Tracert

C:\Users\Sid>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms router.belkin [192.168.200.1]

2 2 ms 1 ms 1 ms 192.168.1.1

3 5 ms 5 ms 4 ms 80-77-245-62.dsl.xifos.net [80.77.245.62]

4 83 ms 33 ms 23 ms lns15.inx.dsl.enta.net [188.39.1.18]

5 23 ms 22 ms 22 ms gi1-5.inx.dist.dsl.enta.net [188.39.1.17]

6 23 ms 22 ms 22 ms te2-2.interxion.dsl.enta.net [78.33.141.89]

7 24 ms 24 ms 23 ms te2-3.interxion.core.enta.net [87.127.236.209]

8 24 ms 23 ms 24 ms te0-1-1-1.interxion3.core.enta.net [188.39.127.1

64]

9 23 ms 23 ms 24 ms te0-1-0-2.telehouse-east4.core.enta.net [188.39.

127.161]

10 23 ms 23 ms 23 ms te0-0-0-0.telehouse-east3.core.enta.net [188.39.

127.150]

11 36 ms 47 ms 27 ms lndgw2.arcor-ip.net [195.66.224.124]

12 25 ms 24 ms 24 ms 85.205.0.86