Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[nmrg60]

maybe we need a strategy for fuss on Twitter? Support orgs generally monitor twitter... perhaps #getmy(Removed in line with House Rules)gsuresignalworking?

or something more acceptable? thoughts?

Nick

[wkbees]

Has anyone had a reply from the vodafone team?

I dont do twitter and dont really want to spend a fortune ringing from a landline.  makes me laugh when they say ring 191 from your mobile, yeah i would if it had any signal! der!

Ive tried the online chat before and that was no help as I seemed to know than the person at their end.

Its getting annoying now having no signal

[JamesinKent]

Hi, I would really appreciate some help from Vodafone to restore my Sure Signal which has suddenly developed this problem. Data as follows:

Speed test: 7.61mbps download, 0.79mbps upload

Ping test: 19ms, Jitter: 4ms

IP address: 2.31.29.196

Serial no: 40132628625

Traceroute attached as jpg

My unit has been working efficiently for many months and I have attempted to reset it today several times without success.

Help really appreciated as I have to go outside to get any signal at all!

Many thanks

[DarrenLegg]

My Suresignal has developed this problem just today also.

Seriel No.42141206484

I.P. 213.122.116.189

Download: 30mbps

Upload:8mbps

Pingtest: 35ms Jitter: 4ms Mos:4.32

tracert 212.183.133.177 result attached. 

[SwindonVillan]

Guys, looks like we all have diferent ISPs but the same common problem, which I guess would point the finger back at Vodafone...

Be interesting to see whast they have to say when they come online..

[DarrenLegg]

Agree. I am guessing Vodafone have had some tragic outage - or is this normal activity levels on this thread?

[wkbees]

wish they would hurry up and come online!  LOL

[ptaylor576]

Please help!

We have a BT Busines Hub 3 whereby we had to have a fixed IP address because of a piece of software we use. Since we have had this our Sure Signal won't work. Thanks Paul

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Paul_Taylor>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms BTBusinessHub.home [192.168.1.254]
2 20 ms 20 ms 20 ms host81-134-160-1.in-addr.btopenworld.com [81.134
.160.1]
3 20 ms 20 ms 20 ms 213.120.178.141
4 21 ms 21 ms 21 ms 213.120.177.98
5 21 ms 21 ms 21 ms 217.41.168.57
6 21 ms 21 ms 21 ms 217.41.168.107
7 21 ms 20 ms 21 ms 109.159.249.68
8 21 ms 21 ms 21 ms core4-te0-2-0-18.faraday.ukcore.bt.net [109.159.
249.3]
9 21 ms 21 ms 21 ms peer1-et-9-1-0.telehouse.ukcore.bt.net [213.121.
193.165]
10 24 ms 27 ms 23 ms lndgw2.arcor-ip.net [195.66.224.124]
11 23 ms 22 ms 22 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Paul_Taylor>

[arukDave]

@ptaylor576

Are you saying you've had it working before with the BT Business Hub, or you've just changed to that from another system?

Is the "other software" a VPN or similar, using PtPTP?

We have similar systems here, and had to replace our BT router with a much more capable piece of kit (A Draytek Vigor 2860 series router with it's own VSDL modem built in.)

Now everything is working and stable, the SS and VPN's etc.   Including a site to site tunnel to the other side of the atlantic, and outworker remoting facilities.

Oh, our SS is happy and working, just glanced at it, and it's showing it's in use by someone in the building at this very moment.

Regards All.

Dave B.

(Not part of Vodafone, BT, Sky, Draytek or any other comm's service or equipment provider.)

[sventhebrit]

I did drop a note to their UK Support Twitter Account to tell them there was a lot of people with the same problem. Hopefully they will post a status soon and let us know what is happening.
Steve