Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[SureSignal7]

@grolschuck : a Draytek 2820 router

It is a pretty poor show that Vodafone UK are forcing customers to try and sort this out themselves; however, I am not surprised given the ludicrously poor service they provide whenever you have the misfortune of having to call them.

[dukoffm]

Hi, I have had the VSS 3 for almost a year but in the last month I have been unable to correct the symptoms in this thread. Speed Test: Download 9.83Mb/s Upload 2.96Mb/s Ping 20ms Ping Test: Ping 32ms Jitter 30ms External IP Address: 86.7.221.191 Sure Signal serial number: 40131555027 Traceroute Results: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation. All rights reserved. C:\Users\Akerman>tracert 212.183.133.177 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops: 1 1 ms 2 ms 1 ms 192.168.1.1 2 10 ms 9 ms 9 ms cpc16-woki7-2-0-gw.6-2.cable.virginm.net [86.7.221.1] 3 10 ms 9 ms 9 ms glfd-core-2a-ae3-3193.network.virginmedia.net [86.28.21.21] 4 11 ms 21 ms 11 ms brnt-bb-1a-ae17-0.network.virginmedia.net [62.253.174.89] 5 20 ms 12 ms 10 ms brnt-bb-2a-ae2-0.network.virginmedia.net [62.254.42.97] 6 15 ms 16 ms 14 ms brhm-bb-2b-ae0-0.network.virginmedia.net [62.254.42.58] 7 13 ms 17 ms 17 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210] 8 * 18 ms 21 ms tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210] 9 19 ms 18 ms 18 ms lndgw2.arcor-ip.net [195.66.224.124] 10 17 ms 17 ms 18 ms 85.205.0.93 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Hope you can help me. Many Thanks Matt Dukoff-Gordon

[dukoffm]

Hi,

I have had the VSS 3 for almost a year but in the last month IO have been unable to correct the symptoms in this thread.

Speed Test:

Download 9.83Mb/s

Upload 2.96Mb/s

Ping 20ms

Ping Test:

Ping 32ms

Jitter 30ms

External IP Address:

86.7.221.191

Sure Signal Ser No:

40131555027

Traceroute Results:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Akerman>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     1 ms     2 ms     1 ms  192.168.1.1

  2    10 ms     9 ms     9 ms  cpc16-woki7-2-0-gw.6-2.cable.virginm.net [86.7.221.1]

  3    10 ms     9 ms     9 ms  glfd-core-2a-ae3-3193.network.virginmedia.net [86.28.21.21]

  4    11 ms    21 ms    11 ms  brnt-bb-1a-ae17-0.network.virginmedia.net [62.253.174.89]

  5    20 ms    12 ms    10 ms  brnt-bb-2a-ae2-0.network.virginmedia.net [62.254.42.97]

  6    15 ms    16 ms    14 ms  brhm-bb-2b-ae0-0.network.virginmedia.net [62.254.42.58]

  7    13 ms    17 ms    17 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]

  8     *       18 ms    21 ms  tcl5-ic-2-ae0-0.network.virginmedia.net [212.250.15.210]

  9    19 ms    18 ms    18 ms  lndgw2.arcor-ip.net [195.66.224.124]

 10    17 ms    17 ms    18 ms  85.205.0.93

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Hope you can help me.

Many Thanks

Matt Dukoff-Gordon

[Iainsax]

Ok, I am going to have another crack at getting my Suresignal to work. I've had this for about 18 months now I think and it only briefly worked at the beginning. I've tried a few times to get working and just end up getting frustrated and giving up.

I am now on BT infinity Home hub 5. I've made some progress in that I can now see my suresignal in the Home hub manager and have assigned static IP address and all the relevant open ports.

The power light comes on, internet light flashes slowly on and off for a while, then goes back to just power. After a while it gives up and the power light flashes and the in use light is organge. The In service light is not on at all any more, which is back to what it was. I've pressed the reset button a number of times

Speed test - 37.43 download, 9.43 upload

Ping test - Ping 25 ms, Jitter 4 ms

IP Address is 86.148.226.189

Suresignal serial no is 40131554483

Traceroute results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  BThomehub.home [192.168.1.254]
  2     8 ms     8 ms     8 ms  217.32.145.1
  3     8 ms     9 ms     8 ms  217.32.145.46
  4    14 ms    13 ms    13 ms  212.140.235.138
  5    14 ms    19 ms    22 ms  217.41.169.219
  6    27 ms    14 ms    14 ms  217.41.169.109
  7    12 ms    12 ms    12 ms  acc2-xe-10-2-0.sf.21cn-ipp.bt.net [109.159.251.1
97]
  8    21 ms    19 ms    18 ms  core1-te-0-4-0-17.ealing.ukcore.bt.net [109.159.
251.57]
  9    43 ms    20 ms    19 ms  core1-pos7-0.bletchley.ukcore.bt.net [194.72.31.
145]
 10    19 ms    19 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    24 ms    21 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Hope I can get something sorted.

Iainsax

[DonMacGregor]

I hope you can help solve the problem.

These are the results of my test:

Speed Test:

Download 3.76Mb/s

Upload 0.37Mb/s

Ping Test:

Ping 47ms

Jitter 2ms

External IP Address:

95.144.103.27

Sure Signal Ser No:

40131133734

Traceroute Results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Don>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 123 ms 117 ms 94 ms esr4.birmingham5.broadband.bt.net [217.32.86.143
]
3 104 ms 99 ms 113 ms 217.32.86.30
4 128 ms 133 ms 133 ms 213.1.67.10
5 100 ms 127 ms 145 ms 87.237.20.128
6 56 ms 160 ms 132 ms 80.150.170.153
7 136 ms 148 ms 152 ms 87.190.232.58
8 143 ms 148 ms 148 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Don>

[DonMacGregor]

Does anybody respond to these posts, are are they black holes?

[arukDave]

Not exactly "Black" holes, but sometimes a dark shade of grey.

Dave.

[grolschuk]

Hi Don,

Gemma replied as part of this post https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Lights-Power-flashing-Internet-of...

Has the device ever worked for you, or is this trying to set it up for the 1st time?

What internet provider and router is being used?

[hernibles]

OK brand new SS3; BT Infinity; Draytek 2760n; all ports suggested elsewhere are forwarded; SS IP is clamped. 

Here is my data:

Speedtest: 11M up; 55M down
Pingtest: 10ms 1ms jitter
IP: 86.135.171.37
SS S/N: 42143529677

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Vigor.router [192.168.1.1]
2 4 ms 4 ms 4 ms 217.32.147.2
3 5 ms 5 ms 6 ms 217.32.147.30
4 6 ms 6 ms 7 ms 213.120.156.194
5 6 ms 6 ms 6 ms 217.41.168.203
6 6 ms 7 ms 6 ms 217.41.168.109
7 6 ms 6 ms 6 ms 109.159.249.250
8 7 ms 7 ms 6 ms core3-te0-19-0-20.faraday.ukcore.bt.net [109.159
.249.157]
9 6 ms 6 ms 6 ms peer1-xe8-1-1.telehouse.ukcore.bt.net [109.159.2
54.191]
10 7 ms 7 ms 7 ms lndgw2.arcor-ip.net [195.66.224.124]
11 9 ms 8 ms 8 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[hernibles]

Well I have no idea if this is a coincidence but my SS3 now has a pulsing white light.  SOmething is happening.   I will leave it alone!