Version 3 VSS Lights (Power - flashing, Internet - off, In Service - orange, In Use - orange)

[Retired-Lee]

This thread has been created to discuss and troubleshoot the version 3 Sure Signal when the light sequence is as follows:

• Power: Flashing
• Internet: Off
• In Service: Solid Orange
• In Use: Solid Orange

Cause

This light sequence indicates the Sure Signal's not active and it has been unable to authenticate on the Vodafone network

Troubleshooting

Please restart your Sure Signal. If the symptoms continue please add the following details to this thread:

• Your speed test results from here
  
• Your ping test results from here
  
• Your external IP address from here
  
• Your Sure Signal serial number
• The results of a traceroute

Traceroute command:

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

On a Mac:

1. Open Terminal (Applications, Utilities)
2. Type 'traceroute 212.183.133.177'
3. Press Enter

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[jeffkinn]

---

@WilliamPoel wrote:

You are entitled to believe that Vodafone do not care and will not take any action to address this problem. You are also entitled to be very suspicious of any attempt to exonerate Vodafone posted here by a forum "patroll" with 10k posts to their name. Maybe they really do get their rewards from trying to help people - but I would like to see a statement that Vodafone, its agents or anyone in any way associated with Vodafone on any commercial basis gets no compensation of any sort for their forum contributions. I am happy to swear on a stack of bibles, Korans or copies of Angling Times  that I don't 🙂

---

This comment deserves to be treated with the utter contempt that it so richly deserves.

[jeffkinn]

I'm slightly bemused by some of this thread, Of course it's very frustrating when two pieces of technology made and marketed by two completely separate companies don't work together as they are expected to, but is it unusual? Is it worthy of a submission to Watchdog?

Today I was at a client's office and I'm spending 3 days there every other week. I'd like to be able to print to their office printer but my Mac and their Canon don't play nicely together. They should but they don't. Shall I report that to Watchdog as well?

Of course keep pressing both BT and Vodafone for answers, but keep it in perspective.

[gravityisahat]

Jeffkin

My 'perspective' is very straight forward, I work from home at the moment, I have a family that between us have 4 Vodafone contracts. Since November 12th we have not been able to get a mobile signal despite having had one before. BT have done everything that the Vodafone tech team advised and compensated me. Vodafone have said my system will not work but provided no accurate information on how to make it work. For this service I pay over £100 per month. Not everyone on this forum is an IT professional and I find your tone shown to other contributors rather curious. Why try to dampen down an issue which has 93 pages of frustrated customers? Why suggest an e-mail to the BBC is a folly? If you are hear to help then help persuade Vodafone to help us rather than knock the attempts we are making to help ourselves. One sincere suggestion is that technical support is based on reading what the customers say before providing advice. I have told Vodafone time after time I am on BT Business infinity with a Business Hub 5 and VSS 3 yet I keep getting advice applicable to BT home Hub, VSS 2 and asked to do things the BT router cannot do. The claim that we have 15 days to return the VSS if it doesn't work is nonsense if it takes much more time to follow through all the incorrect advice we are given. While I am not an IT professional and this is not my field at all, I happen to have a PhD in Computer Science and the technical support we are currently being provided with by Vodafone is by any objective appraisal sub standard. I believe making this known to any media outlet that may be able to help us, while clearly the last resort of the desperate, is not getting this issue out of perspective at all.

[jeffkinn]

---

@gravityisahat wrote:

If you are hear to help then help persuadeVodafone to help us rather than knock the attempts we are making to help ourselves. 

---

I'm not an IT professional either but a long term corporate financial director and businessman. I would love to help but I;m a customer just like you with no more insight into or influence over Vodafone than you.

I think it's folly because a consumer affairs programme are highly unlikely to be interested in the problems of a business where two pieces of technology from different organisations don't play well together. That's hardly news is it.

If a mobile signal is that mission critical to you buy a router that will work with a Sure Signal. The one's that BT supply are not that great in my opinion. Get a Draytek Vigor.

[Mustardears]

Please do not think that this issue us limited to BT routers. Hundreds of us have routers that work perfectly well for months and even years and then they suddenly cease to function. We too are given the run around trying different fixes but to no avail. I have tried the SS at a friends house using a Netgear router and had the same light sequence. It's the unit I hear you shout...no because out of curiosity I tried it at another friends house this morning using, you guessed it, a BT router and it connected immediately. Back home to my trust Talk Talk router and....Red flashing power and two solid Amber lights as has been the case since October. No Signal-No Progress just DD payments being made to Vodafone. Supply no service but charge a hefty monthly charge across the land. Genius!

[LSPBaz]

Is it worthy of a submission to Watchdog? Yes it is, and this is why........

Whilst your Mac and their Cannon didn't "play nicely together", this issue didn't render your Mac useless! Had your Mac been rendered useless, would you be quite so relaxed about it?!

Vodafone and their technology partners have a responsibility to deal with these fundamental reliability issues that clearly so many of their customers are experiencing.

[jeffkinn]

---

@LSPBaz wrote:

Is it worthy of a submission to Watchdog? Yes it is, and this is why........

Whilst your Mac and their Cannon didn't "play nicely together", this issue didn't render your Mac useless! Had your Mac been rendered useless, would you be quite so relaxed about it?!

Vodafone and their technology partners have a responsibility to deal with these fundamental reliability issues that clearly so many of their customers are experiencing.

---

We'll agree to disagree about whether Watchdog is relevant or not.

My Mac was useless for printing until I moved to another location.

How are Vodafone and BT partners? Should Vodafone ensure that their equipment works with every broadband provider in the country and with every make of router? Not reasonable I would say.

I've had three Sure Signals in two houses with a variety of routers and they've all worked seamlessly. Was I lucky or is that the norm with you and the others here being unlucky? 

[arukDave]

Troll Alert!

DJB.

[developer_dave]

14.43 mbps download

1.9 mbps upload

IP 62.133.24.165

Ping 14ms

1ms jitter

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\davidh> tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 10 ms 10 ms 10 ms cust5.spitfireuk.net [83.218.143.201]
2 11 ms 10 ms 10 ms sw7-vlan777.spitfireuk.net [83.218.143.131]
3 10 ms 11 ms 10 ms te2-2.core1.spitfireuk.net [83.218.143.189]
4 10 ms 10 ms 10 ms te0-1-0.transit1.spitfireuk.net [83.218.143.145]

5 56 ms 59 ms 57 ms ldn-b3-link.telia.net [213.248.96.113]
6 11 ms 10 ms 10 ms ldn-bb2-link.telia.net [62.115.137.94]
7 11 ms 10 ms 11 ms ldn-b5-link.telia.net [213.155.132.197]
8 11 ms 10 ms 11 ms cable-ic-115752-ldn-b4.c.telia.net [213.248.75.1
70]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\davidh>

[developer_dave]

Forgot the seriel number is 42144627843